Experience

UCHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Specialist

  • Jul 2023 - Present

  United States Meets with patient and/or patient's caregiver to exchange necessary information and documentation. Provides explanation of visit, instructions, and addresses concerns and questions. Communicates with referring provider's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule. Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including… Show more Meets with patient and/or patient's caregiver to exchange necessary information and documentation. Provides explanation of visit, instructions, and addresses concerns and questions. Communicates with referring provider's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule. Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. Show less



Orthopedic Centers of Colorado

• United States
• Medical Practices
• 1 - 100 Employee

• Traveling DME Fitter/ Medical Assistant

  • Jan 2023 - Jul 2023

  United States Assists the physician with the application of all types of DME; instructs patients on proper application, care, and removal of DME. Assists the physician with the application of all types of casts and splints; instruct patients on proper care and use of casts and splints. Manages Proof of Delivery (POD) forms to ensure accuracy of charges along with compliance documentation. fits or adjusts custom bracing. Coordinates with vendors regarding manufacturer defects. Teaches… Show more Assists the physician with the application of all types of DME; instructs patients on proper application, care, and removal of DME. Assists the physician with the application of all types of casts and splints; instruct patients on proper care and use of casts and splints. Manages Proof of Delivery (POD) forms to ensure accuracy of charges along with compliance documentation. fits or adjusts custom bracing. Coordinates with vendors regarding manufacturer defects. Teaches patients the proper methods for crutch, cane and walker ambulation. Instructs patients and assists them in the performance of specific exercises as directed by the orthopedic surgeon. Maintains daily inventory of orthopedic supplies and reorders as necessary. Show less



HCA Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Cardiac Surgery Scheduler

  • Oct 2022 - Jan 2023

  United States Obtains CPT and ICD-10 diagnosis codes and other clinical information for treatment of the patient from practice staff; seeks assistance from practice and Facility Coders as determined through practice and facility processes. • Prepares documentation for Notification of Non-covered Medicare Services or Advance Beneficiary notices to patients and follows practice procedures to maintain this documentation. • Determines O.R. time needed for the procedure and works with Facility to ensure… Show more Obtains CPT and ICD-10 diagnosis codes and other clinical information for treatment of the patient from practice staff; seeks assistance from practice and Facility Coders as determined through practice and facility processes. • Prepares documentation for Notification of Non-covered Medicare Services or Advance Beneficiary notices to patients and follows practice procedures to maintain this documentation. • Determines O.R. time needed for the procedure and works with Facility to ensure procedure is scheduled, daily schedule is streamlined and arranges necessary anesthesia coverage, as determined through Facility processes. Ensures all requirements for the procedure have been obtained and confirmed with the Facility or other parties to include medical/imaging records and needed equipment/instruments. • Ensures scheduling packets are correct and timely. • Obtain patient face sheets from Insurance Verification to obtain necessary authorizations based on insurance types. • Obtains authorization notes from Facility and scans into medical record or practice management system. • Collects necessary and appropriate physician and practice fees associated with the procedure. • Verifies/confirms physician is credentialed at the Center or Facility before scheduling the patient. • Ensures efficient coordination of provider clinic and Facility . • Maintain surgery logs or other required practice or case tracking logs.

• Medical Office Specialist

  • Jun 2021 - Oct 2022

  Denver, Colorado, United States Answer calls at Denver Heart Cardiology and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record EClinicalWorks. Schedule patient appointments for visits, procedures, diagnostic tests, referrals and or consultations. Register patients. Confirm, enter, and updated all demographic data on patients in ECW. Scheduling, canceling, and rescheduling patient appointments. Insurance verification and… Show more Answer calls at Denver Heart Cardiology and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record EClinicalWorks. Schedule patient appointments for visits, procedures, diagnostic tests, referrals and or consultations. Register patients. Confirm, enter, and updated all demographic data on patients in ECW. Scheduling, canceling, and rescheduling patient appointments. Insurance verification and verification of patient demographics. Filing and retrieving medical records/files. Copying and faxing duties.



APEX FAMILY MEDICINE, LLC

• United States
• Medical Practices

• Communications Specialist

  • Feb 2021 - May 2021

  Denver, Colorado, United States Answer phones, take messages, return calls and provide needed information, while documenting all phone calls accurately and completely in the electronic medical record Aprima. Schedule patient appointments for visits, procedures, diagnostic tests, referrals and or consultations. Register patients. Confirm, enter, and updated all demographic data on patients in Aprima. Schedule patient appointments for visits, procedures, diagnostic tests, referrals and or consultations. Register… Show more Answer phones, take messages, return calls and provide needed information, while documenting all phone calls accurately and completely in the electronic medical record Aprima. Schedule patient appointments for visits, procedures, diagnostic tests, referrals and or consultations. Register patients. Confirm, enter, and updated all demographic data on patients in Aprima. Schedule patient appointments for visits, procedures, diagnostic tests, referrals and or consultations. Register patients. Confirm, enter, and updated all demographic data on patients in Aprima. Scheduling, canceling, and rescheduling patient appointments. Insurance verification and verification of patient demographics. Filing and retrieving medical records/files. Copying and faxing duties. Show less



Colorado Springs Orthopaedic Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Care Coordinator

  • Nov 2019 - Sep 2020

  4110 Briargate Park • Greet patients and visitors in a prompt, courteous and helpful manner • Answers all incoming calls and directs calls to the appropriate department and follows up to ensure call connected. • Receives and distributes mail, faxes, and phone messages in a prompt manner. length of visit and therapist’s name. • Verifies insurance coverage and confirms pre-authorizations • Directs questions for billing to the PT biller • Oversee waiting area, coordinate patient flow and report… Show more • Greet patients and visitors in a prompt, courteous and helpful manner • Answers all incoming calls and directs calls to the appropriate department and follows up to ensure call connected. • Receives and distributes mail, faxes, and phone messages in a prompt manner. length of visit and therapist’s name. • Verifies insurance coverage and confirms pre-authorizations • Directs questions for billing to the PT biller • Oversee waiting area, coordinate patient flow and report problems to immediate supervisor • Verify demographic and insurance information and update as necessary in EMR • Verify patient paperwork for completion • Collects co-pays and other monies owed from the patient • Prepare and verify daily deposit for billing • Verify current information for upcoming appointments • Other duties, as assigned. Show less



UCHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Registrar II/ Scheduling Services

  • Aug 2014 - Jul 2019

  PPMP O.P. Radiology 175. S Union Suite 120 Meets with patient and/or patient caregivers to exchange necessary information and documentation at check-in o Demographic reconciliation o Extensive experience in heavy call loads/Switch board o Insurance verification o HIPAA compliance o Registration/Scheduling o Completion of work ques o Superior customer service /Escorting or way-finding • Provides explanation of visit, instructions, and addresses concerns and questions. • Communicates with referring… Show more Meets with patient and/or patient caregivers to exchange necessary information and documentation at check-in o Demographic reconciliation o Extensive experience in heavy call loads/Switch board o Insurance verification o HIPAA compliance o Registration/Scheduling o Completion of work ques o Superior customer service /Escorting or way-finding • Provides explanation of visit, instructions, and addresses concerns and questions. • Communicates with referring provider's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine scheduling • Verifies insurance benefits and obtains pre-certification/authorization as necessary. • Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the EPIC accurately using time management

• Patient Access Team Lead for Urgent Care, Fountain ED & Woodmen ED

  • Oct 2018 - Apr 2019

  Colorado Springs, Colorado Area • Coordinate patient access activities, such as registration, billing, and scheduling • Assist management in establishing and implementing goals for the department • Served as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements • Assist in monitoring budgets, staffing levels, quality measures, and/or regulatory compliance • Responsible for running various reports for management review and distribution as… Show more • Coordinate patient access activities, such as registration, billing, and scheduling • Assist management in establishing and implementing goals for the department • Served as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements • Assist in monitoring budgets, staffing levels, quality measures, and/or regulatory compliance • Responsible for running various reports for management review and distribution as directed • Collect, coordinate, update, prepare and maintain various types of data for assigned areas: logs, graphs, spreadsheets, statistics, productivity, budget information, policies and procedures. • Coordinate and assist management in processing contracts with outside vendors, business associate's agreements, security acknowledgements and similar contractual agreements and documentation



UCHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Telecommunicator II/ Switchboard Services PBX/ADC

  • Mar 2010 - Aug 2014

  1400 E. Boulder St. · Responds to requests, alerts or observed situations requiring emergency and non-emergency assistance; determines event type, priority and response needed; dispatches responders in a timely manner; makes notifications appropriate to situation; utilizes cameras and other systems to monitor situation through completion, supplying additional resources as necessary using telephones, switchboard equipment, voice and digital pagers, intercoms, overhead announcement system, two-way radio equipment… Show more · Responds to requests, alerts or observed situations requiring emergency and non-emergency assistance; determines event type, priority and response needed; dispatches responders in a timely manner; makes notifications appropriate to situation; utilizes cameras and other systems to monitor situation through completion, supplying additional resources as necessary using telephones, switchboard equipment, voice and digital pagers, intercoms, overhead announcement system, two-way radio equipment and other communication devices; documents all notifications. Provides primary dispatch services to MHS Security by monitoring and responding to all radio transmissions and phone calls from Security personnel, monitoring security surveillance cameras, scanning various areas of the hospital with the use of pan, tilt, zoom and fixed analog and digital cameras and camera recording and playback equipment, dispatching Security personnel to respond to security and safety-related emergency and non-emergency situations; coordinates responses with outside law enforcement, fire and EMS agencies. · Receives and processes calls to the MHS PBX and Alarm Dispatch Center which include transfer and referral requests to more than 300 departments and 15 facilities within the health system. Calls are received from patients, visitors, clinical and non-clinical staff, volunteers, vendors, media and citizens within and beyond the local community for information regarding such services as billing, scheduling, medical records, nutrition services, classes, directions, requests to locate and/or speak with employees, patients and other miscellaneous inquiries. · Monitors safety and security alert systems throughout the health system including thousands of medical, life safety and security devices at hospital campuses and numerous off-site facilities via medical code and fire alarm control panels, surveillance cameras, panic/holdup/duress/elevator/red pole Card Access 3000 badge access system Show less



Securitas Nederland

• Netherlands
• Security and Investigations
• 700 & Above Employee

• Security Officer

  • Jul 2008 - Mar 2010

  Memorial Hospital- University of Colorado Health Observed and reported activities and incidents at Memorial Health System- University of Colorado Health, providing security and safety of client property and personnel.. Patrolled foot and in vehicle; checked for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Responded to incidents such as: fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, and… Show more Observed and reported activities and incidents at Memorial Health System- University of Colorado Health, providing security and safety of client property and personnel.. Patrolled foot and in vehicle; checked for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Responded to incidents such as: fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, and other incidents. Show less



Safeway

• Retail
• 700 & Above Employee

• All Purpose Clerk

  • Nov 2006 - Jul 2008