Vince S. Վահե Սողոմոնյան
Involvement team supervisor at Dispatch Experts- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Русский Full professional proficiency
-
English Professional working proficiency
-
Français Limited working proficiency
Topline Score
Bio
Credentials
-
Accredited Contact Center Professional Certification by Orange Armenia CJSC 2014
Orange ArmeniaApr, 2014- Nov, 2024
Experience
-
Dispatch Experts
-
United States
-
Transportation/Trucking/Railroad
-
1 - 100 Employee
-
Involvement team supervisor
-
Apr 2021 - Present
• Finding potential clients/leads• Distributing their contacts to the team members• Closing deals with potential clients/leads (owner operators), explaining the process of dispatching, of booking loads, of payment flows, pointing out the benefits they are getting upon getting onboard, checking load capacity and operational radius, • Ensuring the paperwork is complete, in case of missing documents, calling/emailing on behalf of owners Federal Motor Carrier Safety Administration of United States Department of Transportation, insurance/factoring companies to get the missing document sent Show less
-
-
Involvement team agent
-
Sep 2018 - Apr 2021
• Telesales calls given to truck drivers/owners (searching for available trucks, checking truck type/size, load capacity)• Getting truck owners onboard, making sure the submitted paperwork is complete
-
-
-
BIVAC Armenia CJSC
-
Armenia
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Senior Technical Support Specialist
-
Dec 2021 - Present
• Regression, smoke and general testing of platform• Ticket registration, escalation, and ticket clarification• Pre-deployment testing• Ticket registration/closure in Atlassian JIRA management system• Reviewing complex issues (resolution, escalation, etc.)• Assistance to team members on complex issues• Researching, diagnosing, troubleshooting and identifying solutions• Writing and running simple Postgre SQL scripts• API calls testing and customer support• Compiling technical documents/guides for customers• UAT trainings Show less
-
-
Implementation and Customer Support Specialist
-
May 2017 - Dec 2021
• Testing product new features requested by stakeholder• Customer care through Kayako's helpdesk software• Registering/Closing tickets through Atlassian JIRA Service Management• Testing BMS (bonus-malus system) for policyholders• Russian/English term translations
-
-
-
HSBC
-
United Kingdom
-
Financial Services
-
700 & Above Employee
-
Cards Agent
-
Jan 2016 - May 2017
• Processing card products in Smart Vista, ArmSoft and HUB databases (new card capturing, reissue, product change, replacement, card data change, HUB maintenance); • Closure maintenance in Armsoft and outstanding clearing; • ATM, credit card (MasterCard), airport VIP lounge access card (Priority Pass) embossing and distribution, retained card checking and registration, card stock balancing, credit card monthly renewal, embossing and distribution of expired cards, timely transfer of new cards to courier company for delivery, accepting the undelivered cards back and registration in stock, timely acceptance and archiving of card receipts, timely calculation of delivered cards on daily and monthly basis for matching with the delivery invoice; • Corporate card registration and maintenance both in ArmSoft and HSBC Universal Banking, review of Corporate cards, facility review dates and fees against agreement and legal department register; • Merchant acquiring, capturing new or existing merchant data, new merchant registration, merchant training, merchant visiting, new POS terminal registration and installation, POS-terminal technical troubleshooting, 160 hours per month, Yerevan. Show less
-
-
-
Orange
-
France
-
Telecommunications
-
700 & Above Employee
-
Contact Centre Senior consultant
-
Jan 2010 - Jan 2016
• VIP and B2B segment support, replying to balance and invoice inquiries, trouble ticket creation and dispatching to Billing and Credit Control Team, Customer Care Troubleshooting, Retention and Loy-alty teams, problematic and delicate case settlement, customer assistance (troubleshooting of voice call, text messaging, mobile data problems, setting data connection configuration, handset general configuration problems) • Cross selling and up selling of data, minute bundles, retention actions for existing customers planning contract termination, bill optimization consulting, replying to emails, online support Show less
-
-
-
American Councils for International Education
-
United States
-
Non-profit Organizations
-
500 - 600 Employee
-
Receiptionist
-
Jun 2004 - Dec 2006
Voluntary service, non-paid position. • Answering phone calls, office assignments (MS WORD, EXCEL), applicant guidance. • Tour guide for the American citizens residing in Armenia during their mission at American Councils Armenia. • Volunteer receptionist at ALL ARMENIANS ARE ABLE conference for disabled people, organized by American Councils for International Education and The British Council, aiming to facilitate the integration of physically disabled people into the modern Armenian society. • Participation in English Language Training program for regional middle schools, sponsored by American Councils for International Education. English language trainer in Artashat middle school. Discussions, games, exercises, competitions in English language. Show less
-
-
-
BART Charter Public School
-
Education Administration Programs
-
1 - 100 Employee
-
Mailing
-
Dec 2003 - Jan 2004
Mail preparation & delivery in North Adams, MA area. Mail preparation & delivery in North Adams, MA area.
-
-
Education
-
2005 - 2010
Russian-Armenian (Slavonic) State University
Specialist diploma, International Affairs -
2003 - 2004
Drury High School, North Adams, MA, United States
High School Diploma
Community
