Experience

Shoalter Technology

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Engagement Representative

  • Jan 2023 - Present



Michael Kors

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Associate

  • Jul 2022 - Present



Amway

• Türkiye
• Consumer Services
• 500 - 600 Employee

• Officer, Business conduct and rules

  • May 2020 - Apr 2022

  - Provide support to distributors and staff in all matters involving distributor conduct, application of the Rules of Conduct, and dispute resolution - Respond to distributors’ and staff’s queries on rules, policies and standards - Train and educate distributors and staff regarding to company rules and policy - Maintain timely and accurate records of all administrative requests - Investigate customers’ complaints in accordance with company regulation - Facilitate the resolution of disputes by distributors - Monitor distributors’ selling behavior and identify violations of business conduct and rules - Review business support materials and ensure the content is in compliance with company policy - Review and verify accurate award qualifications in collaboration with internal parties - Support the implementation of updated and new global rule, policies and standards for Amway HK. - Produce regular statistical and other reports as requested. - Support related projects and programs as needed. Show less



Melaleuca:The Wellness Company

• Personal Care Product Manufacturing
• 700 & Above Employee

• Senior Business Development Officer

  • Jul 2019 - May 2020

  - Investigate customer’s complaints in accordance with company regulation - Responsible for customer services and compliance tasks - Respond member’s queries on policies and standards - Audit award qualifications with internal parties - Responsible for Sales Events (including convention, training, meeting etc) - Daily communication with members to understand their business and investigate any violation of company policies - Assist in departmental administrative work & ad-hoc project Show less



Hong Kong Airlines

• Hong Kong
• Airlines and Aviation
• 700 & Above Employee

• Officer, E-services

  • Nov 2017 - Jul 2019

  -Handle and monitor chargeback case, identify and report unusual transaction to avoid chargeback fraud -To handle IET testing and provide ticketing support to OAL-To prepare the daily sales report and to monitor if any online errors occurred-To handle chargeback cases from the bank / financial institutions-To investigate with GDS providers on any error/complaint cases-To handle all enquiries from other departments regarding to Website/Apps performance-Support Customer Service Center on daily operation and on adverse weather conditions Show less

• Customer Services Office

  • Aug 2014 - Nov 2017

  - Providing professional customer service and maintain good customer relationship- Conducting travel document checking, seat assignment, data entry, queue management and excess baggage collection- Facilitating the departure and arrival processes to maintain a secured, punctual and safe operations on behalf of customer airlines- Handling complaints case and issuing delay cert- Handling accounting document and contact with finance department



MTR Corporation Limited 香港鐵路有限公司

• Hong Kong
• Rail Transportation
• 700 & Above Employee

• Station Assistance

  • Dec 2012 - Aug 2014

  - Providing professional customer service and maintain good customer relationship - Providing product information - Providing any supports as necessary for station - Providing professional customer service and maintain good customer relationship - Providing product information - Providing any supports as necessary for station



Jardine Aviation Services Group

• Hong Kong
• Airlines and Aviation
• 100 - 200 Employee

• Service Quality Auditor

  • Aug 2013 - Apr 2014

  - Providing professional quality audit of passenger services - Providing accurate passenger survey report - Providing professional quality audit of passenger services - Providing accurate passenger survey report



The Puzzle Marketing & PR Ltd.

• Hong Kong

• Event Promoter

  • Apr 2011 - Jun 2012

  - Providing professional customer service and maintain good customer relationship - Providing product information and pre-sales & post-sales services to clients - Providing any supports as necessary - Providing professional customer service and maintain good customer relationship - Providing product information and pre-sales & post-sales services to clients - Providing any supports as necessary