Experience

Serra Whelan Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Manager

  • Jun 2012 - Present

• Shop Foreman

  • Jun 2012 - Present

  Supervisor of the service department, Trainer of future technicians, and deal directly with customers and their vehicles.



Buff Whelan Chevrolet

• GM World class technician

  • Jul 2007 - Present

  Service Technician Volt certifiedGM and ASE certified in all repair areas.

• Automotive Technician

  • Apr 1996 - Present

  Service Technician ASE Master Auto TechnicianASE Advanced Engine PerformanceASE Light Duty Diesel

• Shop Forman

  • Jun 2012 - Sep 2021

  My main focus is on Customer Service and Satisfaction. I share duties as a GM customer care specialist. I assist with vehicle write up and solving complex customer concerns.I manage service technician daily operations Including: GM Training, ASE certifiction, and personnel hiring.I assist and teach technicians on complex vehicle diagnosis, including all areas of Chevrolet Volt vehicle systems. I oversee vehicle repair and assure repair quality control.



Link's Maraton

• Mansfield, Ohio

• Lead Service Technician

  • Jul 1992 - Apr 1995

  Managed service operations, Incuding write up, sales, and repair. Managed service operations, Incuding write up, sales, and repair.



Joyce Buick inc.

• Mansfield, Ohio

• GM Certified Technician

  • Jun 1984 - Jul 1992

  Service technician, also worked as Service Advisor, Parts counter sales, and vehicle sales assistant when needed. Service technician, also worked as Service Advisor, Parts counter sales, and vehicle sales assistant when needed.