Experience

Qufan Internet Technology Ltd

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Operations & Support Specialist

  • Jan 2022 - Present



Run It Once Poker

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Payments, Fraud & Compliance Specialist

  • May 2021 - Present

  ● Processing customer withdrawals.● Handling and resolving payment-related queries via email.● Dealing with PSP’s directly to resolve player issues if necessary.● Analysing and verifying KYC and AML documentation in accordance with internal policies and procedures.● Identifying and verifying players for SOW/SOF.● Checking new registrations daily for fake & duplicate accounts.● Continual monitoring of players to ensure that internal depositand withdrawal limits are not exceeded.● Monitor all successful and attempted deposits on a daily basis.● Reporting any suspicious activity to the MLRO. Show less

• Customer Services Specialist

  • Feb 2018 - Apr 2021

  ● Respond to customer queries via email & Discord.● Liaise with Marketing, Technical & other relevant departments toresolve player issues.● Monitor player accounts for bonuses and credit accordingly.● Assist in the investigation of collusion reports.● Log or post all reports of technical issues and escalate wherenecessary.● Distribute all feedback accordingly.