Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Engineer Global Operations

  • Feb 2022 - Present

  1)First level of contact for trouble tickets on Queue. 2)Administer 100+ Tickets in Siebel environment and routing tickets to various groups with less than 5 mins lead time with adherence to customer SLA. 3)Working on Maintenance provided by ISP’s and suppressing alarms to reduce the ticket flow and notifying customer prior to maintenances. 4)We also co-ordinate with internal teams working on vulnerabilities to mitigate the risk to our internal network. 5)Co-ordinating with SOC Team to reactively check unlock, reset assign RSA token upon request and monitor until ticket closure. 6)Responsible for troubleshooting DSL/ADSL circuits, coordinating with carrier teams, providing resolution to customers Show less



RailTel Corporation of India Ltd

• India
• Telecommunications
• 700 & Above Employee

• Graduate Engineer Implementation

  • Feb 2021 - Jan 2022

  1)Evaluating requests for feasibility for the marketing teamin coordination with last mile suppliers.2)Creating estimates for the delivery of links, having themreviewed by the finance team, and then receiving competentauthority approval.3)Co-ordinating with last-mile vendors to discuss pricingreductions to support the (RoR)Rate Of Return.4)Co-ordination with the consumer and the marketing teamfor potential ROW fees.5)Co-ordinating with Field, NOC, Customer and MarketingTeam for the smooth provisioning of the links.6)Maintaining weekly reports of pending links for earlyprovisioning of links.7)Co-ordinating with internal stakeholders for smoothdelivery of links as mentioned in PO. Show less

• Graduate Apprentice Trainee (Field Engineer)

  • Jan 2020 - Jan 2021

  1)Patching of Various network Equipment.2)OTDR reports of FDMS at each PoP.3)Installation of network Equipment's for various LMC.4)To Take necessary actions during Fiber Cuts.5)Co-ordination with the vendors for the O & M work.6)After cross connect is complete, to test the connectivity atdatacenters in conjunction with NOC team,



Academy of Robotics Pvt. Ltd.

• India
• Education Administration Programs
• 1 - 100 Employee

• Technical Trainer

  • Nov 2018 - Dec 2019



Hudl

• United States
• Software Development
• 700 & Above Employee

• Sports Analyst

  • Jun 2018 - Jul 2018