Experience

Volvo Eicher Commercial Vehicles

• India
• Retail
• 1 - 100 Employee

• Deputy Manager

  • Jul 2011 - Present

  • Working closely with Field team & interacting with customers to capture customer voice for identifying scope of improvements in new HD models (BSVI Platform)• Field support given to made vehicle on road within 24Hrs (Live cases attending & Parts support from plant)• Daily basis KAM customer Job card analysis done, identified proactive action for remaining vehicles.• Calculate vehicle uptime on monthly basis.• Organized monthly basis critical dealer & Critical customer meet with plant senior team take his feedback & share product related improvement.• Monitor Pre launch vehicle closely & share status one weekly basis to senior team.• Leading Transmission, Cooling System, Suspension & Frame failure analysis.• First cut analysis on complaint received from field and logged in PRR portal (Problem reporting & resolution) for QAG forum.• Detail analysis of field complaint to identify root cause in manufacturing line process, part quality & design.• Providing solutions to field vehicles need basis and declaring cut-off for new produce vehicle after analysis and action implementation. • Share weekly basis improvement model wise to Uptime team. • Calculate FF3/FF6/FF12 & FF24 & identified top issues Model wise.• Planning service campaign over identified critical issue and its execution.• Monthly basis data study & sorting data in high cost, high frequency and top dealer category.• Daily basis dealer claim settlement in warranty store and taking decision on debit head. (Debiting to vendor, dealer & VECV) after failure & claim study.• Monitor closed Issue Efficacy Model wise & verify action thorough audit at quarterly basis.• Adhere time line for model hand over to line organization. Show less

• Assistant Manager

  • Jul 2011 - Jan 2016

  Earlier Job Responsibilities: Sheet metal & Proprietary (Mechanical) technology - Supplier Up gradation – From July 2011 to 2016.• Monitored daily basis of supplier PPM and rejection.• Conducting system audits, getting action plan against system audit observations and then verification of actions at supplier end.• Conducting DOL sustenance audit getting action plan against audit observations from suppliers and then verification of actions at supplier end.• PPM reduction below 200 PPM of overall sheet metal & Proprietary Suppliers.• Responsible for supplier improvement activities at 12 Focused suppliers which are major PPM contributors (Process audits for major contributing parts/Lay out inspection and NC’s closure/Final inspection standard review and approval).• Responsible for supplier improvement activity of 3 SIA suppliers which are major Line loss and PPM contributors (coordinating and establishing cross functional Quality team at these suppliers/Road map preparation for system improvement at these suppliers / Initiating QRQC team at these suppliers • Daily rejection monitoring of these suppliers parts, analysis of this parts problems on line / Informing to supplier / getting CAPA from supplier / Verifying CAPA at supplier end.• NON-DOL parts conversion into DOL by conducting process audit, PPAP re-verification, PDI Inspection standard Re-Verification, POKAYOKE implementations in process for critical and fitment related parameters.• CFT member of packaging and handling improvement project ( Identification of parts which are getting damaged due to poor handling packing / Improvement of handling and packaging of these parts with the help of packaging and handling and costing team).• Preparing and presenting monthly PPM data for over all suppliers & MIS with management.• QRQC and check & bring concept implement at supplier end.• Organizing local supplier training monthly basis for suppliers to improve their technical skills. Show less



Eicher Tractor

• Bhopal

• Quality Excutive

  • Sep 2010 - Jul 2011

  • Inspection of incoming Sheet metal technology. • Resolution day by day line issue • Analysis of field failure issues • DPSA (Defect per sub-assembly) at Pre- painting line less than 1000 PPM. • Reduction of LRN at all the assembly locations to 300 PPM. • Inspection of Layout and DOL component. • Inspection of incoming Sheet metal technology. • Resolution day by day line issue • Analysis of field failure issues • DPSA (Defect per sub-assembly) at Pre- painting line less than 1000 PPM. • Reduction of LRN at all the assembly locations to 300 PPM. • Inspection of Layout and DOL component.



Caparo Engg. India Pvt. Ltd.

• Noida Area, India

• Team Member

  • May 2010 - Sep 2010

  Handled the Receiving Quality & Standard Room. Handled the Receiving Quality & Standard Room.



Mahindra Group

• India
• Executive Offices
• 700 & Above Employee

• WST

  • Aug 2007 - Apr 2010

  Working in Quality Assurance Standard Room Working in Quality Assurance Standard Room