Experience

Refrens

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Customer succes associate

  • Jun 2023 - Present

  Guide customers through the onboarding process, ensuring a smooth and successful transition. Provide product demonstrations and training to help customers understand and utilize our offerings effectively. Develop and maintain strong relationships with customers, serving as their trusted advisor and advocate. Proactively engage with customers to understand their goals, address any concerns, and identify opportunities for upselling or cross-selling. Resolve customer inquiries, issues, and escalations in a timely and professional manner. Collaborate with internal teams to troubleshoot and find solutions to customer challenges, ensuring a positive customer experience. Monitor customer accounts and track key metrics to assess their overall satisfaction and usage. Conduct regular check-ins with customers to review their progress, provide insights, and offer recommendations for optimizing their experience. Collaborate with customers to and execute success plans tailored to their unique needs and goals. Identify opportunities to enhance their experience and drive maximum value from our products or services. Act as the voice of the customer within the organization, providing valuable feedback and insights to inform product enhancements and improvements. Advocate for customers' needs and requirements to ensure their success and satisfaction. Show less



Hashtag Infosystem

• Surat, Gujarat, India

• Procurement Coordinator

  • Dec 2021 - May 2023

  Handling Procurement Law updating. Procuring basic essentials, equipment, products & luxurious amenities for the hotels. Developed and implemented procurement strategies to optimize cost savings & ensure the timely availability of goods and services. Conducted market research and analysis to identify potential suppliers, evaluate market trends, negotiate favorable terms and condition. Weekly report finalizing purchase details of orders and deliveries along with complied status and performance reports for managers to address company strengths and weakness. Collaborated with internal stakeholders, such as finance operations, and legal teams, to align procurement activities with organizational goals and objectives. Analyze spending patterns, identify cost-saving opportunities, and generate accurate reports for management review. Presented key performance metrics to senior leadership, demonstrating the value and impact of procurement activities. Maintained consistent emails communication with suppliers, stores & hotels. Determine the low cost for products & equipment. Track and record orders. Track and report key functional metrics to reduce expenses and improve the effectiveness. Show less



Forex Services

• Surat, Gujarat, India

• Customer Service Representative

  • Jun 2021 - Oct 2021

  Utilized active listening and empathy to understand customer needs and provide personalized solutions, resulting in positive customer experiences. Effectively communicated with customers through various channels (emails, phone, chat) in a professional and courteous manner. Delivered strong verbal and written communication skills, ensuring clear and concise interactions with customers. Built and maintained strong customer relationships through regular follow-ups, ensuring customer loyalty and retention. Consistently met or exceeded performance targets, such as response time, customer satisfaction ratings, and resolution rates. Show less



RKG & Co.

• Surat, Gujarat, India

• Auditor

  • Jun 2021 - Sep 2021

  Analysed data and findings to prepare reports detailing financial information. Performed observations and evaluated supporting documents to supplement audit findings. Communicated with auditee staff to obtain necessary information for audits. Adapted plans and schedules to meet changing priorities of work, objectives, resources and workload demands. Conducted thorough audits of financial statements, internal controls and operational processes, identifying areas of improvement and recommending corrective actions. Executed audit fieldwork for accurate and reliable audit findings. Show less