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Credentials

  • ITIL 4 Foundation
    AXELOS Global Best Practice
    Jun, 2022
    - Sep, 2024
  • DesktopCentral - UEMS Free Training Certification
    ManageEngine
    May, 2022
    - Sep, 2024
  • Cisco Certified Network Associate Security (CCNA)
    Cisco
    Jan, 2016
    - Sep, 2024

Experience

    • IT Manager
      • Mar 2019 - Present

      I have been working on a various roles and responsibilities like; IT and DevOps Manager, Asst. IT Manager, IT Associate & Tech Support with over 8+ years of experience providing administrative support to over 350 staff members and interfacing with facility management and IT. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Tech savvy and efficiency focused.- Certified ITIL® Foundation issued by the AXELOS Limited- Leading large IT projects, including the design and deployment of new IT systems and services- Help define IT infrastructure strategy, architecture, and processes- Involved in creating and implementing the IT Security Polices for the organization- Involved and assisted in the the development of ISMS and security plans for the company and getting certified with ISO 27001:2013 and HIPPA compliances and certifications.- Leading large IT projects, including the design and deployment of new IT systems and services- Overseeing the development of websites & web apps for the company that internal or external use.- Server management AD & DC, File Sharing with inheritance, Storage solutionsManaging Websites with cPanel- Working for Google Workspace Admin Console- Creating Remote work policy for all employees to continue their jobs in the pandemic situation- Creating a VPN IP-Sec connection via firewall to connect and access our customer platforms to perform their tasks - Maintaining IT infrastructure, system auditing, and IT Inventory and Asset management- Providing direction for IT team members and Identifying opportunities for team training and skills enhancement- Overseeing the development of websites & web apps for the company that internal or external use. Show less

    • Center Manager
      • Mar 2019 - Nov 2019

      Developing objectives for the center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Managing a Centre, Preparing weekly or monthly reports Budgeting and Expenses Performing administrative duties and Supervising staffOverseeing the upkeep of the buildingHandling daily ad hoc responsibilities

    • Assistant IT Manager
      • Apr 2018 - Mar 2019

      Providing direction for IT team members and Identifying opportunities for team training and skills enhancementOverseeing the development of websites & web apps for the company that internal or external use.Server management AD & DC, File Sharing with inheritance, Storage solutionsManaging Websites with cPanelThe ability to think logically and Learn New Software and HardwareQuality AssuranceCommunication Skills (Email writings, Oral Communications and Written Communication) Show less

    • Network Administrator
      • Apr 2016 - Mar 2018

      Certified CCNA (R&S) issued by the CiscoInstalling and configuring computer networks and systems including routers and firewall systemsIdentifying and solving any problems that arise with computer networks and systemsMaintaining and Creating the polices in Firewall systemMaintaining existing software and hardware and upgrading any that have become obsoleteMonitoring computer networks and systems to identify how performance can be improvedWorking with IT support personnelProviding network administration and supportAnalyses Technical & Network IssuesServer administrations FTP Uploads and DownloadsScheduling the backups and OS and S/W upgrades Show less

    • Technical Support Engineer
      • Apr 2014 - Mar 2016

      The ability to think logically and Learn New Software and HardwareApplication Installations and Desktop SupportDiagnosing Computer networking and hardware and SoftwareTroubleshooting (Desktops, Internet and Networks)Set up user accounts, permissions and passwordsHandling and providing the solutions who has working Remotely

Education

  • National Degree College
    Bachelor's Degree in Computer Science, Information Technology
    2012 - 2014

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