Experience

Bravium Consulting Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• ServiceNow Developer

  • May 2023 - Present

  Orlando, Florida, United States



ServiceNow

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Apr 2020 - May 2023

  Orlando, Florida, United States



La Rosa Realty

• United States
• Real Estate
• 1 - 100 Employee

• .NET Developer

  • Apr 2018 - Apr 2019

  • Addressed Issues including bugs with the C# codebase, requests for new features, maintenance work, and end user support via Jira ticketing system. • Participated in larger projects such as integrating the DocuSign API into our existing Transaction Management system. • Maintained all processes related to the deployment, maintenance, and running of the web application. Including server (ISS, File Structure, Scheduled Tasks) and database (SQL Server).



AgriLogic Insurance Services

• United States
• Insurance
• 1 - 100 Employee

• Jr. Software Developer

  • Jul 2017 - Jan 2018

  Maitland, FL • Resolved maintenance bugs within both the legacy VB.NET and modern MVP systems. • Participated in code review sessions with senior developers & managers to ensure changes made were of the highest standard. • Worked with QA team to ensure any additional issues with maintenance bug fixes were addressed before the new release went live.



ZeroChaos

• United Kingdom
• Staffing and Recruiting

• Developer

  • Feb 2017 - Jul 2017

  Orlando, FL • Created custom C#/.NET and Jitterbit code for implementation clients • Used knowledge of T-SQL (Queries, Stored Procedure, Functions) to resolve performance-related bugs. • Reviewed code base to ensure proper coding conventions are followed.



Abila

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Jan 2016 - Feb 2017

  Maitland, FL • Troubleshot lower-level customer support issues that cannot be resolved by Tier II support representatives. • Used knowledge of SQL (Queries, Stored Procedure, Functions) to resolve complex issues. • Created or modified C# code custom to each client to also aid in resolving these issues.

• Technical Support Representative/Technical Account Manager

  • Apr 2013 - Dec 2015

  Maitland • Managed multiple high-end “Elite” customer accounts, which required a much higher level of care and attention than in previous role. • Troubleshot proprietary Customer Relationship Management software suite for end-users through e-mail or phone. • Troubleshot issues that could be resolved through the front-end application as well as more complex issues that could only be resolved through SQL.



Knightrokon

• India

• Webmaster

  • Mar 2012 - Jun 2014

  Orlando, FL • Maintains day-to-day operational status of website • Addresses technical problems such as browser incompatibility, error messages or warnings, and other problems in a timely manner

• Director of Finance

  • May 2012 - Jun 2013

  Orlando, FL • Helped maintain fiscal accounts for accuracy and transparency • Communicated with vendors and artists in a timely manner



Airwave Networks, Inc

• United States

• On-site Technician/Call Center Representative

  • Aug 2012 - Mar 2013

  Orlando, FL Handles inbound customer and on-site technician calls to assist in the troubleshooting process Troubleshoots on-site networking issues including wired and wireless connection problems, physical outages, as well as replacing or repairing hardware or wall components Maintains main equipment room and individual network closets



Guitar Center

• Brazil
• Retail

• Customer Operations Associate

  • Jan 2012 - Aug 2012

  • Verified customer receipts for accuracy and reported inaccuracies • Executed administrative duties such as receiving telephone calls and relaying them to the appropriate department or salesperson

• Salesperson

  • May 2008 - Jan 2012

  • Sold guitars & guitar accessories, warranty coverage & guitar repairs