Experience

Qube Cinema

• India
• Movies and Sound Recording
• 500 - 600 Employee

• Senior Client Success Tech Specialist

  • Jul 2018 - Present

• Product Analyst

  • Jul 2018 - Feb 2022

• Product Support Analyst

  • Jul 2018 - Feb 2022

• Senior Product Analyst

  • Jul 2018 - Feb 2022

  QubeWire SaaS Product developed by Qube Cinema Technologies. QubeWire manages the entire film distribution and releases cycle using a single service that provides worldwide coverage. From easy theatre selection, to completely automated delivery of content.Deliver technical assistance and participate in presales cycles across geographies. Offering excellent Product Demos, presentations, and answering technical questions.Ability to assist customers over phone, email, and chatManage individual pipeline in CRM. Guide Prospects with Product implementation.Respond to proposals and assist the sales team.Research required information using available resourcesFollow standard processes and procedures Identify and escalate priority issues as per Client specifications. Redirect problems to appropriate resourcesAccurately document the case summary. Offer alternative solutions wherewith the objective of retaining customers and clients' business. Follow up and make scheduled callbacks to customers.Stay current with system information, changes, and updates on Media servers deployed GloballyPrepare accurate and timely reportsTroubleShoot all the technical issues with Qube Appliance and servers Overseas.

• Product Support Analyst

  • Jul 2018 - Jul 2018