Experience

Valueonshore Advisors

• India
• Business Consulting and Services
• 200 - 300 Employee

• Revenue Assurance Manager

  • May 2023 - Present

  Revenue assurance manager Revenue assurance manager



Colt Technology Services

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Team Lead

  • Jun 2006 - Present

  COLT Technology Services Growth Journey : Billing Administrator \ Analyst \ Sr. Analyst \ Lead Analyst \ Sr. Lead Analyst \ Sr. Team Leader  Cooperating with various departments in COLT to get the Customer’s issue resolved, e.g. – IT, Sales, Order Entry, Service Delivery, Credit & Collections, Pricing, Multiple sub teams within Billing, Mediation, Cease Desk, Fraud etc.  Working with the Process Management Team to improve the Q&D process with VSM approach, resulting in increased productivity & improved quality, achieving targets within SLA, eliminating non-value-added activities  Performing disputes project which involved analysis & prioritization of the SR’s having huge amount of non-paid revenue due to open dispute  Managing escalations with the client and providing suggestions for improvement related to processes and tools  Monitoring, auditing and ensuring that the usage and rentals are correctly and completely captured and billed entailing critical areas of revenue recognition, accountability, and controls of areas of revenue leakage through the activities of verification, testing and reconciliation  Providing the contract information in a standard & easily understandable format  Managing the risk by informing teams and preventive measures for the future  Acting as key member of (NGB) Next Generation Billing project which replaced old billing system progressor with Kenan. This was one of the biggest projects in COLT  Certified BCP champion for the CRM process. BCP resource for the CRM Team in case there is site shut down in Europe  Certified Internal Auditor. Completed the ISMS IA Training Program, Represent the Function at Audits with PWC & Deloitte Show less