Experience

DPR Group

• Canada
• Staffing and Recruiting
• 1 - 100 Employee

• Vice President and Chief Operating Officer

  • Jun 2022 - Present

• Manager of Recruitment Operations

  • May 2021 - Jun 2022



MAC Cosmetics Inc.

• Manager

  • Jun 2013 - May 2021

  • Built and maintained excellent working relationships with colleagues, and all internal/external stakeholders.• Use exceptional artistry and communication skills to ensure that each customer receives a personalized experience which surpasses their needs in order to boost sales.• Support the Manager in leading the team to achieve all customer service and sales targets.• Act as a liaison between management and staff by bridging any communication or operational gaps.• Executed administrative duties to ensure operational excellence. This includes making a schedule for all employees, dealing with last-minute shift changes.• Carried out recruitment of new employees.• Developed succession plans and promotion paths for staff.• Increased profits through effective sales training and troubleshooting profit loss areas. This helped to achieve bonus targets for five consecutive years.