Vilma Tskhadadze
Customer Service Manager at Mediafon- Claim this Profile
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English Professional working proficiency
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Russian Native or bilingual proficiency
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Lithuanian Native or bilingual proficiency
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Polish Limited working proficiency
Topline Score
Bio
Credentials
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ECDL
ECDLSep, 2011- Nov, 2024
Experience
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Mediafon
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Lithuania
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Telecommunications
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1 - 100 Employee
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Customer Service Manager
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Feb 2013 - Present
Working with the technician team in technical and disciplinary matters with clear targets; Plan and design the project for given assignment by companies clients, create schedule of works and needed equipment; implement required features like Monitoring, Mail, Web, File, VOIP and Database server introduce security certificates with relevant access policies for different clients of the company; Conduct training to the office stuff in order to introduce implemented features; Participate in technical Trainings, conferences and seminar organized by our suppliers different UCS solution providers, Softra solutions, Amano McGANN, Cheap Data Communications, Cisco, Hewlett Packard and etc. in order to get acquainted with innovations in their products; In IT Telecom system integration projects designed by the company, plan optimal network design, choose hardware that best fits the posed targets, work with the vendor technical support team in order to solve any technical difficulties that may occur with the Clients; Manage the Provision of post sale support to the customer on any technical issue related to IT /Telecommunication
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Mediapro Georgia
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Tbilisi, Georgia
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Operations Manager
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Aug 2015 - 2017
Manage company’s day-to-day operations. Seek, plan and deliver projects of various difficulties to our customers. Working and leading strong technical team. Company representative on official meetings. Reporting directly to CEO or to the Supervisory Board. Manage company’s day-to-day operations. Seek, plan and deliver projects of various difficulties to our customers. Working and leading strong technical team. Company representative on official meetings. Reporting directly to CEO or to the Supervisory Board.
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Apollo
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Lithuania
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Customer Service Manager
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Sep 2009 - Feb 2013
Overseeing the operation by “R-keeper” System, solving accruing problems with Databases, updating catalogs by my own means, or working with dedicated UCS team. Maintaining the running “R-keeper” software/hardware. Assisting marketing department with solving marketing plans; Organizing stuff schedules. Meeting customers, planning and organizing banquets, and children birthday party programs, with assistance of managing stuff. Overseeing the operation by “R-keeper” System, solving accruing problems with Databases, updating catalogs by my own means, or working with dedicated UCS team. Maintaining the running “R-keeper” software/hardware. Assisting marketing department with solving marketing plans; Organizing stuff schedules. Meeting customers, planning and organizing banquets, and children birthday party programs, with assistance of managing stuff.
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Bunratty Castle
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County Limerick, Ireland
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Customer Service Manager
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May 2008 - Sep 2009
Coordinating the entire operation of the restaurant during scheduled shifts; Responding to customer complaints; Meeting and greeting customers and organizing table reservations; Checking stock levels and ordering supplies; Organizing marketing activities, such as promotional events and discount schemes. Preparing reports at the end of the shift/week; Maintaining high standards of quality control, hygiene, and health and safety. Coordinating the entire operation of the restaurant during scheduled shifts; Responding to customer complaints; Meeting and greeting customers and organizing table reservations; Checking stock levels and ordering supplies; Organizing marketing activities, such as promotional events and discount schemes. Preparing reports at the end of the shift/week; Maintaining high standards of quality control, hygiene, and health and safety.
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Education
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2011 - 2015
Vilniaus Kolegija/University of Applied Sciences
Bachelor of Applied Science (B.A.Sc.), Computer/Information Technology Administration and Management
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