Ville Henttonen

Founder at Helsinki Intelligence Oy
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Contact Information
us****@****om
(386) 825-5501
Languages
  • Finnish Native or bilingual proficiency
  • English Professional working proficiency
  • German Professional working proficiency
  • Spanish Limited working proficiency
  • Swedish Limited working proficiency
  • Estonian Limited working proficiency
  • Chinese Elementary proficiency
  • Dutch Elementary proficiency
Skills

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Bio

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Credentials

  • Net Promoter® Certified Associate
    Satmetrix
    Jun, 2012
    - Oct, 2024
  • Six Sigma Black Belt
    TeliaSonera
    Jun, 2011
    - Oct, 2024
  • Six Sigma Green Belt
    Business Excellence Solutions Ltd.
    Aug, 2008
    - Oct, 2024

Experience

  • Helsinki Intelligence Oy
    • Finland
    • Information Services
    • 1 - 100 Employee
    • Founder
      • Dec 2017 - Present

      Selected clients: Nokia Technologies, National Audit Office of Finland, Prime Minister's Office (Finland), City of Helsinki, Telia Company✔Experience AI ecosystems (AI-driven insight and efficiency), Conversational AI, NLP✔AI strategy✔Customer experience management✔Market & Competitive Intelligence✔Market research✔Digital transformation✔Text analytics, social media analytics, digital analytics✔Business development Selected clients: Nokia Technologies, National Audit Office of Finland, Prime Minister's Office (Finland), City of Helsinki, Telia Company✔Experience AI ecosystems (AI-driven insight and efficiency), Conversational AI, NLP✔AI strategy✔Customer experience management✔Market & Competitive Intelligence✔Market research✔Digital transformation✔Text analytics, social media analytics, digital analytics✔Business development

  • Co4.Work Oy
    • Finland
    • Human Resources Services
    • 1 - 100 Employee
    • CTO
      • Sep 2021 - Present

      ✔ Technology roadmap✔ Implementation of the online marketplace✔ Digital & social media marketing✔ CRM system implementation✔ Process development ✔ Process automation

    • Co-Founder, Board Member
      • 2020 - Present

  • Cargotec
    • Finland
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Director, CX & Digital Transformation
      • 2021 - 2021

      ✔CX transformation roadmap✔Digital transfomation projects ✔CX transformation roadmap✔Digital transfomation projects

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Manager
      • 2017 - 2017

      Technology consulting, Products (Retail, Consumer Goods & Services, Travel and Industrial)• Digital transformation• Cloud• Analytics• Data privacy, GDPR• Project management Technology consulting, Products (Retail, Consumer Goods & Services, Travel and Industrial)• Digital transformation• Cloud• Analytics• Data privacy, GDPR• Project management

  • Telia Company
    • Türkiye
    • Chemical Manufacturing
    • 1 - 100 Employee
    • Customer Experience Manager
      • 2013 - 2017

      Customer Experience Management• Voice of customer & text analytics• NPS & Customer Effort Score• Social media analytics• Business analysisEmail/SMS marketing• Marketing permits (business owner)Tele Finland's and Sonera's rankings #1 and #2 in customer experience in telecom industry; 2016 (EPSI Rating)Sonera's ranking in Customer Experience Management (CXPA Finland)2016: #12015: #12014: #22013: #4

    • Business Development Manager
      • 2010 - 2013

      • Implementing and running Net Promoter Score (NPS) system.• Customer processes• Six Sigma projects• Voice of customer• Business analysis• Training• Surveys

    • Development Manager
      • 2007 - 2010

      • Digital analytics (web/mobile)• Online metrics incl. sales, customer satisfaction, self-services• Digital marketing: SEO, SEM• Surveys• Business analysis

    • Consultant
      • 2000 - 2007

      Consulting in digital business (web/mobile). • Digital analytics and internet/internal search services; Pioneering in search analytics.• SEO: created Nokia Standard for online consistency that was implemented for 20+ sites worldwide• Designing concepts and processes for digital services (B2C/B2B)-E.g. Nokia.com search • Web development• Project management Clients: Nokia, Sanoma, TeliaSonera, Kone, FICORA Consulting in digital business (web/mobile). • Digital analytics and internet/internal search services; Pioneering in search analytics.• SEO: created Nokia Standard for online consistency that was implemented for 20+ sites worldwide• Designing concepts and processes for digital services (B2C/B2B)-E.g. Nokia.com search • Web development• Project management Clients: Nokia, Sanoma, TeliaSonera, Kone, FICORA

  • Nordea
    • Finland
    • Banking
    • 700 & Above Employee
    • Planner
      • 2000 - 2000

      • Creation of guidance/instructions for the new division• Intranet development• Credit and Debit Card management• Fraud monitoring • Creation of guidance/instructions for the new division• Intranet development• Credit and Debit Card management• Fraud monitoring

  • Ministry for Foreign Affairs of Finland
    • International Affairs
    • 700 & Above Employee
    • Trainee
      • 1998 - 1998

      Project concerning Dayton Peace Agreement and microfinancing. Co-operation with Latin America and Bosnia and Herzegovina. Project concerning Dayton Peace Agreement and microfinancing. Co-operation with Latin America and Bosnia and Herzegovina.

  • Taloustutkimus Oy
    • Finland
    • Market Research
    • 1 - 100 Employee
    • Research interviewer
      • 1997 - 1998

      Conducting customer interviews Conducting customer interviews

Education

  • University of Helsinki
    Master of Social Sciences, Major: Economics; Minors: East Asian Studies (Sinology), Political Science, Statistics, Mathematics
    1993 - 1998
  • Ruhr-Universität Bochum
    Studies, Economics, East Asian studies
    1995 - 1996
  • Espoonlahden lukio
    Matriculation examination
    1990 - 1993

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