Experience

Vashi

• United Kingdom
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Talent Acquisition Coordinator

  • Oct 2022 - Present

• Receptionist

  • Mar 2022 - Oct 2022



Office Concierge

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Front of House Receptionist

  • Jun 2021 - Feb 2022

  • Meeting and greeting clients • Co-ordination of events / meetings • Acting as a first point of contact • Maintaining database of contacts • Answering calls • Issuing visitor passes • Assisting with post, deliveries etc • Maintaining a clean, tidy and beautiful Reception area • Reporting maintenance issues to Facility Manager • Monthly reporting • Creative involvement to community program • Meeting and greeting clients • Co-ordination of events / meetings • Acting as a first point of contact • Maintaining database of contacts • Answering calls • Issuing visitor passes • Assisting with post, deliveries etc • Maintaining a clean, tidy and beautiful Reception area • Reporting maintenance issues to Facility Manager • Monthly reporting • Creative involvement to community program



Harrods

• United Kingdom
• Retail
• 700 & Above Employee

• Research & CXM Assistant

  • Dec 2019 - Sep 2020

  • Providing the business with actionable insights to determine how well staff are performing based on the Harrods service model (Mystery Shopping) and data based on what satisfies and dissatisfies Harrods customers (NPS). • Communicating with the Retail Team in identification of Associates• Conducting regular shop floor walks and updating store plans, brands and department lists• Replying to emails sent to the CXM inbox by Retail• Creating and sending weekly reports to the store directors

• Guest Shopping Admin Assistant

  • May 2019 - Dec 2019

  • Briefing and debriefing mystery shoppers• Allocating departments to the mystery shoppers in person or via email• Ensuring the management of department Inbox and Diary• Ensuring input of accurate data in to the data base using Excel



MARNIS & CO. LTD

• United Kingdom
• Cosmetics

• Administrator

  • Sep 2017 - Feb 2019

  • Booking and confirming appointments via phone, email and online booking system • Tracking stock of supplies and placing orders when necessary • Managing the company’s social media accounts (Instagram, Facebook) and the website • Creating and updating records and databases with personal, financial and other data • Supervising staff and dividing responsibilities to ensure performance • Submitting EOD reports to upper management • Booking and confirming appointments via phone, email and online booking system • Tracking stock of supplies and placing orders when necessary • Managing the company’s social media accounts (Instagram, Facebook) and the website • Creating and updating records and databases with personal, financial and other data • Supervising staff and dividing responsibilities to ensure performance • Submitting EOD reports to upper management



Linda Farrow

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Associate

  • Mar 2017 - Sep 2017

  • Demonstrating an excellent sales ability by playing an active role on the selling floor • Ensuring all KPI targets and expectations are delivered • Possessing strong interpersonal skills to aid the development of a client book and returning customer base • Ensuring cashing up and EOD reporting is executed correctly • Assisting the management team in resolving all client issues/complaints quickly and effectively • Demonstrating an excellent sales ability by playing an active role on the selling floor • Ensuring all KPI targets and expectations are delivered • Possessing strong interpersonal skills to aid the development of a client book and returning customer base • Ensuring cashing up and EOD reporting is executed correctly • Assisting the management team in resolving all client issues/complaints quickly and effectively



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Sep 2016 - Mar 2017

  • Personally assisting customers with clothing choices, sizes and styling • Developing customer loyalty by building up a relationship and updating the client book • Responsible for the daily management of the till in the absence of the senior team members • Managing cash and payment systems in accordance with company procedures and policies • Achieving companies objectives and KPI targets • Personally assisting customers with clothing choices, sizes and styling • Developing customer loyalty by building up a relationship and updating the client book • Responsible for the daily management of the till in the absence of the senior team members • Managing cash and payment systems in accordance with company procedures and policies • Achieving companies objectives and KPI targets



Inditex

• Spain
• Retail
• 700 & Above Employee

• Sales Assistant

  • Feb 2015 - Aug 2016

  • Ensuring that customers receive a quality service either face to face adhering to the minimums of customer service • Managing restock and preparing replenishment requests • Maintaining outstanding store condition and visual merchandising standards • Ensuring that customers receive a quality service either face to face adhering to the minimums of customer service • Managing restock and preparing replenishment requests • Maintaining outstanding store condition and visual merchandising standards