Experience

Uczelnia Łazarskiego w Warszawie
• Poland
• Higher Education
• 100 - 200 Employee
• Coordinator of Student Help Desk

  • Feb 2023 - Present


H&M

• Belgium
• Construction

• CRM / Customer Service Specialist - USA, CA, NL, GB markets

  • Apr 2022 - Oct 2022

  - Handling interactions via Inbound calls- Handling transfers between customers and physical stores in USA- Monitoring the payment and refund flows per customers' requests- Achieving the company's KPI- Case management- Time management- Monitoring and reporting status of deliveries, shipments and distribution

• CRM / Customer Service Specialist - RU Market

  • May 2021 - Mar 2022

  -CRM towards Back Office in order to achieve customer resolution-Handling interactions on Russian market (emails, phone calls)-Monitoring and reporting status of deliveries, shipments, distributions and payments Conducting communication with carriers and other departments-Working with investigations and handling them-Multitask in various system SAP CRM, SAP ECC, SAP Logon-Achieving the company KPI-Case management



MARMELAD event company

• Administrator

  • Jun 2018 - Aug 2020

  • Managed incoming and outgoing calls • Planed and organized events • Received and screened high volume of internal and external communications, including mails • Maintained reporting documents • Managed incoming and outgoing calls • Planed and organized events • Received and screened high volume of internal and external communications, including mails • Maintained reporting documents