Viktorija Mamić
Customer Service Agent at International Zagreb Airport Jsc.- Claim this Profile
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Bio
Irena Svetec
Her incredibly effortless customer service skills are unmatchable. She aims to provide swift solutions to any challenging situation, is able to communicate promptly with her supervisors to get correct guidance while, at the same time, ensuring the client is involved and informed. Her knowledge and attention to detail allow her to stay calm and professional. Above all else, her kindness, along with exceptional management skills, would reassure any client in a successful outcome and a delivery of an outstanding experience.
Irena Svetec
Her incredibly effortless customer service skills are unmatchable. She aims to provide swift solutions to any challenging situation, is able to communicate promptly with her supervisors to get correct guidance while, at the same time, ensuring the client is involved and informed. Her knowledge and attention to detail allow her to stay calm and professional. Above all else, her kindness, along with exceptional management skills, would reassure any client in a successful outcome and a delivery of an outstanding experience.
Irena Svetec
Her incredibly effortless customer service skills are unmatchable. She aims to provide swift solutions to any challenging situation, is able to communicate promptly with her supervisors to get correct guidance while, at the same time, ensuring the client is involved and informed. Her knowledge and attention to detail allow her to stay calm and professional. Above all else, her kindness, along with exceptional management skills, would reassure any client in a successful outcome and a delivery of an outstanding experience.
Irena Svetec
Her incredibly effortless customer service skills are unmatchable. She aims to provide swift solutions to any challenging situation, is able to communicate promptly with her supervisors to get correct guidance while, at the same time, ensuring the client is involved and informed. Her knowledge and attention to detail allow her to stay calm and professional. Above all else, her kindness, along with exceptional management skills, would reassure any client in a successful outcome and a delivery of an outstanding experience.
Credentials
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Excel
Microsoft ExcelMar, 2022- Sep, 2024 -
Navitare GoNow
Ryanair - Europe's Favourite AirlineMar, 2022- Sep, 2024 -
Resiber
IberiaMay, 2019- Sep, 2024 -
AS Connect DCS
EmiratesMar, 2019- Sep, 2024 -
Sprint DCS
flydubaiOct, 2018- Sep, 2024 -
Sabre DCS
Aeroflot - Russian AirlinesJan, 2018- Sep, 2024 -
iport DCS
International Zagreb Airport Jsc.Jan, 2018- Sep, 2024 -
MACS DCS
EmiratesJun, 2017- Sep, 2024 -
Sabre DCS
Air SerbiaMar, 2017- Sep, 2024 -
Navitare goNow
EurowingsFeb, 2017- Sep, 2024 -
Quick CI DCS
Turkish AirlinesFeb, 2017- Sep, 2024 -
Altea DCS
Croatia AirlinesMar, 2016- Sep, 2024 -
Altea DCS
LufthansaMar, 2016- Sep, 2024 -
Altea DCS
Austrian AirlinesMar, 2016- Sep, 2024
Experience
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International Zagreb Airport Jsc.
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Croatia
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Airlines and Aviation
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1 - 100 Employee
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Customer Service Agent
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Mar 2016 - Present
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Education
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2014 - 2016
University of Zagreb Faculty of Transport and Traffic Sciences
Master's degree, Traffic and Transport, course Air Traffic and Transport -
2010 - 2014
University of Zagreb/Sveuciliste u Zagrebu
Bachelor's degree, Traffic and Transport Sciences, course Air Traffic and Transport -
2006 - 2010
Aviation Technical School Rudolf Perešin
High School, Flight Operations Officer
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