Hostess

• Mar 2022 - Present

- Provided new hire training for 6 hostesses, enabling their productivity in 3 days through effective instruction, feedback, and motivation- Orchestrated the efforts of a 15-member team of servers, baristas, and kitchen staff, upholding a team culture of fun, professionalism, and service excellence- Provided exceptional customer service to ~500 daily customers, by utilizing a high degree of personalization through their end-to-end dining experience- Selected by management to vet walk-in applicant resumes, acting as the front door in the recruitment process, and making selection recommendations based on company needs Show less

Server

• May 2022 - Present

- Taking orders and relay to kitchen and bar staff- Serving food and beverages- Handling customer complaints to maintain customer satisfaction- Presenting bills to patrons and accepting payment

Co-Op Office Assistant

• Dec 2022 - Apr 2023

Hostess

• Oct 2021 - Jul 2022