Experience

Depositphotos

• United States
• Photography
• 100 - 200 Employee

• Customer Support Representative

  • Sep 2015 - Present

  • To remain as basic point of contact for customers with queries, complaints, feedback’s, requests etc. • Ensuring timely and professional responses to all complaints, requests and queries received. • Research and compilation of answers for informational requests from customers. • Proper recording and scrutiny of the complaints received. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Rendering useful administrative support to other members of the customer care team. Show less



Webologic

• VIP Account Manager

  • Jun 2014 - Jul 2015

  - Responding to customer requests and questions regarding service, products and account information while answering calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards.- Leading by example, showing dedication and achieve high satisfaction levels when dealing with customers.- Daily/weekly/monthly reporting.- Meeting sales targets and deadlines.- Solving financial and fraud issues.

• Customer Support Representative

  • Aug 2013 - Jun 2014

  • Worked team member performing high sales results and product assistance• Served as Spanish/English customer service representative;• Assisted customers with store and product complaints.



Noosphere Venture Partners

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Sales manager

  • May 2013 - Aug 2013

  • Keeping in contact with customers by telephone and email (all communication is in English) • Meeting sales targets. • Understanding customers’ needs. • Reporting sales trends to the company • Keeping in contact with customers by telephone and email (all communication is in English) • Meeting sales targets. • Understanding customers’ needs. • Reporting sales trends to the company



Multiplex Holding (Limited liability company)

• Kiev Region, Ukraine

• Administrator

  • Jul 2011 - May 2012

  • Planning, developing and supervising promotional and advertising projects. • Recruiting, training and managing staff. • Planning, developing and supervising promotional and advertising projects. • Recruiting, training and managing staff.