Experience

June Homes

• United States
• Real Estate
• 100 - 200 Employee

• NYC Relationship Manager

  • Sep 2021 - Present

• NYC Support Team Lead

  • Feb 2021 - Dec 2021

• Senior Member Care Agent

  • Apr 2020 - Feb 2021

• Member Care Agent

  • Nov 2019 - Apr 2020

  Responding to incoming support ticket requests, complaints, and feedback (written and verbal);Forwarding, assigning, and escalating requests/inquiries to relevant individuals and departments;Contacting members to give them accurate feedback on the progress of their inquiries;Coordinating and quality control of property maintenance activities including work conducted by property managers, housekeepers and vendors on behalf of June Homes or Landlord;Communicating with landlords, submitting supporting evidence & requests for fixing problems related to property maintenance in accordance with applicable regulations and undertaking follow up actions;Ability to multitask and remain calm under pressure, be prepared to handle emergency situations;Collaboration with the Sales team/Success team to handle issues with new & existing members;Monitoring the customer satisfaction levels by gathering and analyzing NPS surveys;Maintaining confidentiality of information;Providing Excellent Customer service and a “June Homes: Make it Work" Attitude;Performing other duties as the need arises. Show less



English Language/ After-School Tutor

• Athens, Greece

• ESL Teacher

  • 2016 - Dec 2021



Freelance

• Freelance Translator and Interpreter

  • 2015 - Nov 2020



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Hotel Rep

  • Apr 2019 - Nov 2019

  Organizing and hosting welcome and departure meetings to guests who arrived and are to depart respectively. Promoting and selling excursions, tours and holiday activities for the effective maximization of sales while offering sightseeing advice. Processing guest payments. Successfully solving complaints on the spot by using strong negotiation skills while providing outstanding customer service. Accommodating general and unique requests. Dealing with unforeseen problems - flight delays, extreme weather conditions while assisting with occasional emergencies. Inspecting hotel safety and cleanliness. Liaising with travel agents, providers of accommodation, coach companies, managers and other reps. Using a variety of digital systems to both provide information and collaborate with other team members as well as log in guests’ details and interactions. Show less



Papyros

• Athens

• Bookshop Employee

  • 2018 - 2018

  Greeting customers and providing assistance where necessary. Taking inventories and organizing books. Collecting payments and issuing receipts. Replying to e-mails and answering phone calls. Ensuring that the bookshop is clean, tidy and presentable at all times. Greeting customers and providing assistance where necessary. Taking inventories and organizing books. Collecting payments and issuing receipts. Replying to e-mails and answering phone calls. Ensuring that the bookshop is clean, tidy and presentable at all times.



Balli Vasalos School of Languages and Computers

• Aigaleo, Athens

• ESL Teacher and Secretary

  • Dec 2016 - May 2017

  - Teaching English as a foreign language: Organizing and delivering classroom lectures to students. Preparing classroom and coursework materials, homework assignments, handouts and delivering lessons to pupils. Evaluating students' class work and assignments, marking and providing appropriate feedback where necessary. - Carrying out clerical and administrative functions such as: Supervising students in and out of the classroom. Maintaining record-keeping for students with a high degree of accuracy as well as monitoring students' attendance and making phone calls as appropriate. Performing general office duties such as answering telephone inquiries, filing, mail, and journal entries on a daily basis. Completing forms in accordance with school procedures. Reviewing work done by others to ensure that school formatting and content policies are followed. Operating office equipment, making copies of printed material, using computer for spreadsheet, word processing, and database management. Collecting tuition fees and issuing receipts. Ensuring that the school operates in a consistently organized manner daily. Show less



En Lefko Hotel

• Mykonos, Greece

• Receptionist

  • Jun 2016 - Oct 2016

  Meeting, greeting and attending to the guests' needs. Dealing with check ins and outs. Handling payments and printing out invoices. Inputting customer details in the database. Dealing with in-person and telephonic queries as well as composing/replying to e-mails. Resolving customer complaints and dealing with special requests in an effective and timely manner, demonstrating sound problem solving skills to achieve excellent customer satisfaction. Handling customers' complains while maintaining high quality customer service. Making sure that the hotel (indoors and outdoors) is clean and presentable at all times. Undertaking various ad-hoc duties when required. Show less



Savidis Coupe D'​ Eclat

• Athens, Greece

• Receptionist

  • 2016 - 2016

  Welcoming customers and providing them with information, if needed. Answering phone calls. Booking/Rescheduling appointments. Providing information on hair products. Proactively promoting special offers for the effective maximization of sales, utilizing strong negotiation skills and interpersonal ability. Operating the cash register, taking payments and issuing receipts. Carrying out monthly performance appraisal, staff evaluation and providing feedback when necessary. Welcoming customers and providing them with information, if needed. Answering phone calls. Booking/Rescheduling appointments. Providing information on hair products. Proactively promoting special offers for the effective maximization of sales, utilizing strong negotiation skills and interpersonal ability. Operating the cash register, taking payments and issuing receipts. Carrying out monthly performance appraisal, staff evaluation and providing feedback when necessary.



The University of Manchester

• United Kingdom
• Higher Education
• 700 & Above Employee

• Event Assistant

  • 2015 - 2015

  Providing assistance and support at the Graduate Recruitment Fair; conducting feedback surveys from students; serving beverages to students and exhibitors; ensuring that the area is tidy and presentable.

• DLHE Survey Conductor

  • 2014 - 2015

  Collecting information for the Destinations of Leavers from Higher Education survey (DLHE).Entering graduates' personal details/information in the system.Effectively managing unruly graduates unwilling to take part in the survey while maintain a composed and professional attitude.Answering phone calls and replying to e-mails, when required.



JD Wetherspoon

• London NW1 5LA, United Kingdom

• Bartender

  • 2007 - 2008



The Tanning Shop

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Receptionist

  • 2007 - 2008

  Undertaking a pivotal position as a receptionist within a market leading tanning store; tasked with administrative duties, maintaining a sophisticated appointment diary, using strong communication and planning skills.Advising customers on prices and availability, demonstrating sound product knowledge; stock management and ordering.Inputting client details in the system.Ensuring a clean and tidy workplace.

• Receptionist

  • 2007 - 2007

  Undertaking a pivotal position as a receptionist within a market leading tanning store; tasked with administrative duties, maintaining a sophisticated appointment diary, using strong communication and planning skills.Advising customers on prices and availability, demonstrating sound product knowledge; stock management and ordering.Inputting client details in the system.Ensuring a clean and tidy workplace.



The Shakespeare Pub

• Birmingham B2 4JD, United Kingdom

• Bartender

  • 2006 - 2006