Experience

Bedfinder

• United States
• Travel Arrangements
• 1 - 100 Employee

• Country Manager

  • Jan 2019 - Present

  Head of BUD office: people management, hiring, creating annual budget & report on financial performance. Motivating and keeping together the team during the Covid crisis when cuts resulted in company layoff. Product: working closely with product team ensuring product quality to achieve sales targets. Customer support: overseeing daily operations, setting up processes, maintaining high quality of CS (4.5* rating at Trustpilot), high-level complaint management. Partner management: ensuring white label partners' satisfaction with flexible and client focused attitude.



Agoda

• Singapore
• Software Development
• 700 & Above Employee

• Senior Market Manager

  • Feb 2012 - Jul 2018

  Leading an account managing team of 8. Building a new market from scratch with 200+ accounts.Ensuring customer satisfaction by development plans through thorough research and analysis.Preparing complex reports for stakeholders.

• Market Manager Hungary

  • Apr 2011 - Feb 2012

  Building a new market from scratch with 200+ accountsManaging hotel prices through an internal systemEnsuring customer satisfaction by preparing regular development plans



Corinthia Hotels Limited

• Hospitality
• 200 - 300 Employee

• International Meetings and Events Manager

  • Jun 2009 - Apr 2011

  Generating new demand to the hotel internationally by visiting fairs, organizing client events, participating sales calls across Europe and the US, and hosting study tours Generating new demand to the hotel internationally by visiting fairs, organizing client events, participating sales calls across Europe and the US, and hosting study tours



Corinthia Budapest

• Hungary
• Hospitality
• 1 - 100 Employee

• Assistant Director of Conference Sales / Sales Manager / Sales Coordinator

  • May 2005 - Jun 2009

  In charge of conference & events sales revenue, forecasting, nr 2 in absence of Director of Conference Sales Department of 7 pax Closing contracts with conference organizers and corporate clients for 20-400 pax at up to 400,000 $ value - making the conference segment the leading revenue source for the hotel PA related tasks supporting the Director of Sales&Marketing (expense reports, managing appointments, preparing presentations, handling calendar, booking travel arrangements etc) In charge of conference & events sales revenue, forecasting, nr 2 in absence of Director of Conference Sales Department of 7 pax Closing contracts with conference organizers and corporate clients for 20-400 pax at up to 400,000 $ value - making the conference segment the leading revenue source for the hotel PA related tasks supporting the Director of Sales&Marketing (expense reports, managing appointments, preparing presentations, handling calendar, booking travel arrangements etc)



The Broadmoor Hotel

• Colorado Springs, Colorado Area

• Front Desk Agent

  • Mar 2004 - Mar 2005

  Ensuring customer satisfaction following company standards Training and mentoring new hires Ensuring customer satisfaction following company standards Training and mentoring new hires