Viktoria Csorgo

Client Support Specialist at Bridgestone Mobility Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Barcelona Metropolitan Area, ES
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • Hungarian Native or bilingual proficiency
  • Catalan Professional working proficiency

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Credentials

  • Front End Developement
    Factoría F5
    Feb, 2022
    - Nov, 2024
  • Audiovisual montage and post-production (Montaje y postproducción de audiovisuales) CP
    Grupo Planeta
    Jan, 2018
    - Nov, 2024
  • Font editing for multimedia products (Tractament de edició de fonts per a productes audiovisuals multimédia)
    iFP - Grupo Planeta
    Jan, 2019
    - Nov, 2024
  • Generation and adaptation of audiovisual multimedia projects (Generació i adaptació dels continguts audiovisuals multimédia)
    iFP - Grupo Planeta
    Jan, 2019
    - Nov, 2024
  • Interactive multimedia audiovisual projects (Projectes audiovisuals multimédia interactius)
    iFP - Grupo Planeta
    Jan, 2019
    - Nov, 2024
  • Narrative and technical resources for the development of audiovisual multimedia products (Recursos narratius i técnics per al desenvolupament de productes audiovisuals multimédia)
    iFP - Grupo Planeta
    Jan, 2019
    - Nov, 2024
  • Assistant Director, Motion Pictures
    Mafilm Hungarian Film Studios
    Jan, 2009
    - Nov, 2024

Experience

    • Netherlands
    • Software Development
    • 400 - 500 Employee
    • Client Support Specialist
      • Nov 2022 - Present

    • Writing and Editing
    • 700 & Above Employee
    • Assistant of Directory
      • 2010 - Present

      Audiovisual Production for video clips and advertisements Audiovisual Production for video clips and advertisements

    • Motion Graphics for digital channels
      • 2018 - Present

  • FEC
    • Reus, Cataluña, España
    • Translation and interpretation
      • 2017 - Present

      FEC, European Short Film Festival 2017 Translation and Interpretation Spanish/English/Hungarian FEC, European Short Film Festival 2017 Translation and Interpretation Spanish/English/Hungarian

    • Spain
    • Retail
    • Client Support
      • Mar 2022 - Aug 2022

      -issue and receive calls for the Hungarian market -processing incidents and queries -recruitment and commercial management -translations to English and Spanish -telephone service -inside sale -issue and receive calls for the Hungarian market -processing incidents and queries -recruitment and commercial management -translations to English and Spanish -telephone service -inside sale

    • Luxembourg
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Content Moderator
      • Apr 2021 - Apr 2022

      -content moderation for a social media platform -Hungarian market +English/Spanish market -content moderation for a social media platform -Hungarian market +English/Spanish market

    • Client Support, Management and Promotion
      • Mar 2017 - Aug 2019

      -solve incidents -support in the control and monitoring of contracts -optimize customer experience -write product descriptions -technical support via emails and calls -solve incidents -support in the control and monitoring of contracts -optimize customer experience -write product descriptions -technical support via emails and calls

    • Technical Support
      • Nov 2010 - May 2012

      -answering and support queries via tools, phone, chat and email -keeping daily contact with our users contacting us from all over the world -delegation of complex problems to the competent teams -maintaining and improving customer satisfaction level -communication with your direct team members and different departments -answering and support queries via tools, phone, chat and email -keeping daily contact with our users contacting us from all over the world -delegation of complex problems to the competent teams -maintaining and improving customer satisfaction level -communication with your direct team members and different departments

    • United Kingdom
    • Advertising Services
    • 700 & Above Employee
    • Junior Creative
      • Oct 2008 - Jan 2010

Education

  • Eötvös Loránd University
    Master of Arts - MA, Film/Cinema/Video Studies
    2010 - 2011
  • Eötvös Loránd University
    Bachelor's degree, Communication and Media Studies
    2007 - 2009

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