Experience

MTI Global Services

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Apple Contact Centre Technician

  • Jul 2015 - Present

  • Provide high quality technical support to Apple stores and resellers all over the world, with emphasis on the English and Russian markets• Answer customers’ inquiries and troubleshoot over the phone any issues related to the MTI security systems, Apple Watch or Beats displays• Collect call data, update it on different platforms and use multiple tools to ensure the clients are serviced within the Service Level Agreement• Provide training on Beats products and fixtures to the new agents; Perform test calls to evaluate, assist, and guarantee the new hires are ready to provide a level of support that meets the client’s expectations and Apple standards• Travel occasionally to perform field work across Europe, diagnosing and repairing any issues with the security systems on the iPhones and iPads, certifying the displays are fully functional and ready for customer interaction Show less

• Apple Contact Centre Technician

  • Jul 2015 - 2019



Google Maps

• County Dublin, Ireland

• Local Data Evaluator

  • Jul 2014 - Jun 2015

  • Verifying data of businesses • Making phone calls • Customer satisfaction high priority • Solving customer issues • Data entry • Verifying data of businesses • Making phone calls • Customer satisfaction high priority • Solving customer issues • Data entry



Nikon

• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Call Centre Representative, Nikon Technical Support

  • Sep 2010 - Aug 2014

  • Answer inbound calls, emails. Technical documents translations • Providing problem resolution for incoming service inquiries • Perform data entry services for the company in regards to punching in customer information, call logs and successful sales • Answering telephone inquiries on Nikon equipment and services • Resolved problems of difficult clients Completed and submitted customer forms and verified accuracy and details • Provided quality customer service/care to residents and business owners • Documented jobs, created bids and completed accounting-related paperwork Show less



1+1 PRODUCTION STUDIO

• Kiev

• camera operator

  • 2004 - 2010

  EXPERIENCE 2004-2010 1+1 PRODUCTION STUDIO, operator, editor 2004 INTERSTUDIO PRODUCTION, Camera operator, editor 1997 Kiev 2, NEWS, camera operator 1996 Kiev 1, operator assistant EDUCATION 1996 The International Journalism and Media Management Training 1992-1996 University cinema and television Karpenko Karogo, Kiev, degree COMPUTER SKILLS Adobe Photoshop, Adobe Premier, Edius LANGUAGES English- advanced, Russian, Ukrainian- fluent, Polish-essential level. Show less