Project Manager

• Mar 2021 - Present

Founder & Director

• Apr 2020 - Present

www.thenaturaltreasure.co.uk FB: https://www.facebook.com/Natural.Treasure.LTD/?view_public_for=104629181230912 Instagram: https://www.instagram.com/the_natural_treasure/ Twitter: https://twitter.com/NatTreasureLtd www.thenaturaltreasure.co.uk FB: https://www.facebook.com/Natural.Treasure.LTD/?view_public_for=104629181230912 Instagram: https://www.instagram.com/the_natural_treasure/ Twitter: https://twitter.com/NatTreasureLtd

Office & Reception Manager

• Jan 2017 - Feb 2021

Responsible for overseeing day-to-day office operations, managing projects, collaborating with peers/subordinates, and executing effective office procedures to facilitate improved productivity. Successfully lead the reception team ensuring an intuitive and client focused service, work closely with senior executives (Chairman, CEO, COO, and CFO), guarantee consistent service within Front of House and take ownership of the reception, be the first point of contact for all queries and also proactively enhance and improve the service through ideas and innovations. Ensure that both reception areas, meeting rooms and breakout spaces are maintained to the highest standard at all times, and that both receptions are manned between 8am and 6pm. Assure that all aspects of the Site Manual, including H&S & training records are kept up to date. Manage and organise Sabadell events as required, fully manage performance of the team on site following Sabadell policies and procedures. Help to recruit and train reception team members and support them throughout their journey, fully manage various projects and delegate relevant parts to the team as required. Manage all aspects of the meeting room bookings and provide clear communication between the FOH and Housekeeping (including the cleaners). Giving clerical as well as secretarial functions to individual staff members. Assist with diary management across various time zones, make sure the team communicate effectively with Sabadell staff and obtain all information needed to successfully manage all bookings, check that changes to room set ups are managed effectively and in a timely manner, provide the best experience to Sabadell employees and visitors. Arranging extensive domestic and international travel and accommodation for business trips. Establish connection and join meetings on Cisco Telepresence system and also connect Video Conference sessions in preparation for meetings. Show less

Executive Receptionist

• Dec 2015 - Jan 2017

Hold responsibility for welcoming all visitors, offering refreshments, and directing them to the appropriate person in the office. Provide high quality support to Sabadell senior management while fostering and strengthening key working relationships with the relevant office director. Coordinate efforts with respect to matters such as emergency procedures, building safety, and fire & bomb threat evacuations. Establish and maintain a current, working knowledge of all policies, procedures, and systems. Respond and forward all incoming telephone calls by using the correct protocol. Maintain meeting rooms, kitchen, and general office environment. Liaise with security and the property owner for every day matters related to the office. Coordinate with suppliers to fulfil office needs timely. Show less

Audio Visual Technician

• Sep 2015 - Dec 2015

Covering day to day operational duties of the Institutes conferencing facilities, providing high quality support service to conferences, presentations, meetings and events. Assisting in management of booking procedures for video conferences, presentations and events. Daily check of all meeting room equipment, reporting any health and safety issues, equipment failure to appropriate managers. Resolve any problems that may occur during conferences, presentations or event quickly and professionally. Show less

Receptionist

• Nov 2014 - Sep 2015

Greeted all visitors and managing all front of house services, while ensuring reception and meeting room areas clean and welcoming. Organised meeting rooms and set up with AV, projector, and conference call. Reserved meeting rooms and arranged suitable catering as per needed. Delivered high standard of customer services and developed good and strong relationship with clients. Recorded maintenance issues on facilities service portal for timely resolution. Answered the telephone and addressed/resolved any enquiries effectively and professionally. Monitored working environment and reported issues to relevant department. Key Contributions: Successfully attained targeted short-term goals. Show less

Corporate Receptionist

• Aug 2014 - Nov 2014

Guest Relations Coordinator

• Jan 2013 - Aug 2014

Cooperated with all hotel guests and provided information related to hotel facilities, amenities, events, and general information about the area. Managed concierge services such as booking couriers, taxis, restaurants, and theatre tickets. Assisted staff members in the general administration tasks. Updated the checklist of the pre and post arrival guests, while keeping them recorded. Oversaw all incoming emails and replied them in a professional way. Assessed and sorted all deliveries and mails in order to forward them to the right person/department. Checked all stationery and placed orders when needed. Key Contributions: Played a key role as night duty manager by running overall business activities effectively. Show less

House&Floor Porter

• Jul 2012 - Jan 2013

Waiter

• Apr 2012 - Jul 2012