Experience

The Alchemist Bar & Restaurant Ltd

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Bartender

  • Apr 2023 - Present



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Bartender/Restaurant Server

  • Sep 2021 - Jun 2023

  • Ensured that the guests received the highest quality service and products by thoroughly knowing the kitchen's menu to suggest to the clients the best pairing cocktails, wine, or other beverage. • Assisted in developing new bar menus. • Daily and weekly preparations of restaurant, bar, and room service, including banquet events and supplies checking. • Easy adapted while changing work positions according to schedule. • Ensured that the guests received the highest quality service and products by thoroughly knowing the kitchen's menu to suggest to the clients the best pairing cocktails, wine, or other beverage. • Assisted in developing new bar menus. • Daily and weekly preparations of restaurant, bar, and room service, including banquet events and supplies checking. • Easy adapted while changing work positions according to schedule.



Izakaya Restaurant

• Zagreb, Croatia

• Bartender

  • Apr 2021 - Jun 2021

  • Prepared for the following day, including the mise en place list. • Monitored inventory of bar supplies and purchase requisitions. • Maintained neat and clean restaurant area at all times. • Educated customers on our menu concept and ingredients we use. • Assisted in developing ideas for winter and summer time. • Prepared for the following day, including the mise en place list. • Monitored inventory of bar supplies and purchase requisitions. • Maintained neat and clean restaurant area at all times. • Educated customers on our menu concept and ingredients we use. • Assisted in developing ideas for winter and summer time.



Trinity Bar

• Zagreb, Croatia

• Bartender/Waiter

  • Sep 2020 - Mar 2021

  • Prepared for the following day, ingridiends and materials to be ordered, in communication with suppliers. • Carry out all tasks with attention to detail, and maintained a safe and clean environment for guests and team. • Upgraded new ideas and service with a head bartender and upselling the cocktails. • Prepared for the following day, ingridiends and materials to be ordered, in communication with suppliers. • Carry out all tasks with attention to detail, and maintained a safe and clean environment for guests and team. • Upgraded new ideas and service with a head bartender and upselling the cocktails.



Time Restaurant & Bar

• Zagreb, Croatia

• Bartender

  • Sep 2019 - Mar 2020

  • Provided recommendations and suggestions to guests based on their preferences and educated them on our menu concept and the ingredients we use. • Communicated with managers and waiters, also about specials and guest forecasts. • Prepared for the following day, including a mise en place list and ingredients to be ordered. • Created around 100 craft cocktails (approx. 250 in the weekend) daily for guests in bar & restaurant. • Provided recommendations and suggestions to guests based on their preferences and educated them on our menu concept and the ingredients we use. • Communicated with managers and waiters, also about specials and guest forecasts. • Prepared for the following day, including a mise en place list and ingredients to be ordered. • Created around 100 craft cocktails (approx. 250 in the weekend) daily for guests in bar & restaurant.



Carpe Diem Hvar

• Germany
• Restaurants
• 1 - 100 Employee

• Bartender/Restaurant Server

  • May 2017 - Sep 2019

  • Showed multitasking skills while dealing with various situations in al la carte restaurant and served approx. 2,000 weekly customers. • Cooperated and communicated with all serving and kitchen staff. • Prepared the bar for upcoming events every night for approx. 1000 vip customers, and mixed approx. 300 cocktails for night. • Stocked and tracked bar products and supplies inventory. • Entertained international guests, and ensured memorable hospitality and experience at night events. • Showed multitasking skills while dealing with various situations in al la carte restaurant and served approx. 2,000 weekly customers. • Cooperated and communicated with all serving and kitchen staff. • Prepared the bar for upcoming events every night for approx. 1000 vip customers, and mixed approx. 300 cocktails for night. • Stocked and tracked bar products and supplies inventory. • Entertained international guests, and ensured memorable hospitality and experience at night events.



Caffe Bar Soho ll

• Dugo Selo, Zagreb, Croatia

• Barista/Bartender

  • Dec 2018 - May 2019

  • Prepared for the following day, ensuring a clean environment for customers and the team. • Served approx. 200 guests per shift efficiently, handling busy times with ease, professionalism, and smiles. • Created 300-400 coffees in morning shifts and made sure they were served on time. • Prepared for the following day, ensuring a clean environment for customers and the team. • Served approx. 200 guests per shift efficiently, handling busy times with ease, professionalism, and smiles. • Created 300-400 coffees in morning shifts and made sure they were served on time.



San Martin

• Dugo Selo, Zagreb, Croatia

• Barista/Waiter

  • Nov 2017 - Apr 2018

  • Prepared and served alcoholic and non-alcoholic drinks in accordance with standard recipes. • Managed the events with owners. • Served guests in restaurant corner. • Assisted with orienting new employees to their work area. • Prepared checks and make a good impression to the guests. • Prepared and served alcoholic and non-alcoholic drinks in accordance with standard recipes. • Managed the events with owners. • Served guests in restaurant corner. • Assisted with orienting new employees to their work area. • Prepared checks and make a good impression to the guests.



Khala Restaurant & Bar

• Zagreb, Croatia

• Restaurant Server

  • Sep 2017 - Oct 2017

  • Greeted and communicated with guests in a friendly, courteous manner. • Retrieved prepared orders from kitchen area and delivers to guests. • Maintained cleanliness of all areas of the dining room. • Presented checks to guests. Collected payment and deliver to cashier. • Received food and beverage orders from room service cashiers. • Prepared trays or food carts, condiments, and beverages ordered. • Properly garnished and prepared items for transport. • Greeted and communicated with guests in a friendly, courteous manner. • Retrieved prepared orders from kitchen area and delivers to guests. • Maintained cleanliness of all areas of the dining room. • Presented checks to guests. Collected payment and deliver to cashier. • Received food and beverage orders from room service cashiers. • Prepared trays or food carts, condiments, and beverages ordered. • Properly garnished and prepared items for transport.



Caffe Bar Soho II

• Dugo Selo, Zagreb, Croatia

• Bar Waiter

  • Oct 2015 - Apr 2017

  • Open and set up for daily operation, handled cash, took drink orders, deliver to tables in a timely manner, assisted the bartender. • Sell and recommend drinks in order to meet and exceed the sales targets set by the company. • Provide personalized service, remembering guest names and preferences. • Served guests efficiently, handling busy times with ease, professionalism, and smiles. • Closed and cleaned service areas. • Open and set up for daily operation, handled cash, took drink orders, deliver to tables in a timely manner, assisted the bartender. • Sell and recommend drinks in order to meet and exceed the sales targets set by the company. • Provide personalized service, remembering guest names and preferences. • Served guests efficiently, handling busy times with ease, professionalism, and smiles. • Closed and cleaned service areas.



Caffe Bar Charlie

• Dugo Selo, Zagreb, Croatia

• Bar Waiter

  • Feb 2015 - Sep 2015

  • Taked beverage orders and served them to guests. • Handled properly with products and equipment. • Participated in training programs. • Prepared drinks and served them to guests. • Process cash payments. • Taked beverage orders and served them to guests. • Handled properly with products and equipment. • Participated in training programs. • Prepared drinks and served them to guests. • Process cash payments.



Hrvatski Telekom

• Croatia
• Telecommunications
• 700 & Above Employee

• Call Center Agent

  • Jun 2014 - Sep 2014

  • Received customer calls and provide accurate, satisfactory answers to their inquiries and concerns. • De-escalated situations involving disgruntled clients, offering patients help and support. • Calling clients and customers to inform them about new products, services and company policies. • Guided callers through troubleshooting, navigating the company website, or using products or services. • Reviewed customer or client accounts, providing updates and information on billing, shipping, warranties and other account items. • Collaborated with other call center professionals to improve customer service. Show less



Paradiso

• Pag, Zadar, Croatia

• Bar Back

  • Jul 2013 - Sep 2013

  • Ensured that the inventory of drinks at the bar was well stocked. • Assisted servers in handling customer requests and complaints professionally. • Maintained liquor room and prepared lounge for the next day’s shift. • Consistently collected, washed, and sanitized barware for bartender and customer use. • Ensured that the inventory of drinks at the bar was well stocked. • Assisted servers in handling customer requests and complaints professionally. • Maintained liquor room and prepared lounge for the next day’s shift. • Consistently collected, washed, and sanitized barware for bartender and customer use.