Experience

Netfire GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Community Manager

  • Jul 2023 - Present

  A great match again: as a supporter I can use and develop all my previously earned skills, and transform them to the best user experience possible to reach. Content issues? Technical problems? Troubles with your payout? Or you need some empowerment and personal tips to live your life the most fulfilling way? Just contact me, I will find a solution for you.

• Community Support Specialist

  • Apr 2021 - Jul 2023



Detlev Louis Motorrad-Vertriebsgesellschaft mbH

• Germany
• Retail
• 100 - 200 Employee

• Call Center Agent

  • Jun 2018 - Mar 2021

  A new-old experience - helping people via phone and mail, using every single language that I was taught to - and those that I wasn't. Finding every mistakes in the system and solving them the most professionally I can. Doing something good for people every day. A new-old experience - helping people via phone and mail, using every single language that I was taught to - and those that I wasn't. Finding every mistakes in the system and solving them the most professionally I can. Doing something good for people every day.



MindGeek

• Luxembourg
• Internet Publishing
• 700 & Above Employee

• Relationship Management Coordinator

  • Feb 2017 - Aug 2017

  - Key account management via chat, email and phone- Quality assurance and content editing for websites and social media- Translating and quality assurance of translations- Managing and analysing marketing campaigns, participating in brainstormings- Database management- Coordinating some intertwined projects among multiple departments

• Supporter

  • Apr 2016 - Feb 2017

  - Customer service tasks via chat, email and phone- Content management for websites and social media- Translating and quality assurance of translations- Keeping in touch with partners- Database management- Participating in brainstorming and projects



Docler Holding Luxembourg

• Luxembourg
• Technology, Information and Internet
• 100 - 200 Employee

• Content Manager

  • Nov 2013 - Apr 2015

  - Customer service tasks via chat, email and phone - Content management for websites and social media - Translating and quality assurance of translations - Keeping in touch with partners - Database management - Participating in brainstorming and projects - Leading a team of 8-10 persons; mentoring and quality assurance - Customer service tasks via chat, email and phone - Content management for websites and social media - Translating and quality assurance of translations - Keeping in touch with partners - Database management - Participating in brainstorming and projects - Leading a team of 8-10 persons; mentoring and quality assurance



Duodecad Kft.

• Budapest, Hungary

• Multilingual Customer Service Representative

  • Sep 2012 - Nov 2013

  - Handling costumer-related queries via chat, email and phone - Participating in internal projects and brainstorming - Mentoring, training of new colleagues - Quality assurance tasks - Translation - Handling costumer-related queries via chat, email and phone - Participating in internal projects and brainstorming - Mentoring, training of new colleagues - Quality assurance tasks - Translation



Freelance Language Teacher

• Pécs, Hungary, Budapest, Hungary

• Freelance Language Teacher

  • 2007 - 2013

  - Teaching English, French, Russian and Swedish languages - Assistance in preparing for language exams - Teaching English, French, Russian and Swedish languages - Assistance in preparing for language exams



Museum of Fine Arts, Budapest

• Budapest

• Docent / Tour guide / General assistant

  • Jul 2011 - Sep 2012

  - Guiding tours in the Museum, providing information about the artworks, the building and the ongoing or future programs in Hungarian, English, French and Russian - Participating in educational and artistic projects - Providing assistance in organizing events - Guiding tours in the Museum, providing information about the artworks, the building and the ongoing or future programs in Hungarian, English, French and Russian - Participating in educational and artistic projects - Providing assistance in organizing events