Experience

SILKSPAN

• Thailand
• Financial Services
• 1 - 100 Employee

• Sales and Improvement Operation Manager

  • Nov 2021 - Present

  - This role is an upper management position reporting directly to VP of Sales & Operations. - Responsible to sales and operations; hiring, trianing, marketing, maintaining people and managing sales teams - Drive the implementation of the sales strategy, ensuring that corresponding plans are implemented consistently and effectively (Online-to-Offline) - Deliver operational excellence and continuous improvement of sales and customer support operation process - Initiate cost-effective tech-innovation to enhance sales, customer support operation and seamless customer experience - Cooperate with marketing team to produce consistent campaign, corporate and products awareness - Analyze, develop, implement and review operational policies, strategy and procedures - Oversee budgeting, reporting, planning, and auditing Show less



Kuoni Tumlare

• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Jan 2018 - Nov 2021

  - Mainly responsible for Vietnam and Philippines markets - Conduct project coordination, planning, and implementation across multiple teams - Risk Management, direction, consultation - Analyze business strategy based on figures shown on raw data and variable information. - Examine financial data and use them to improve profitability - Traveled in and out to/from these 2 responsible markets. The teams are based locally. - Standardize processes of each team. - Perform quality controls and monitor production KPIs Show less



Kuoni Global Travel Services

• Switzerland
• Travel Arrangements
• 1 - 100 Employee

• Operations Supervisor

  • May 2014 - Dec 2017

  - Mainly responsible for Thai market - Managed the team - Provide optional and possible advices to the team - Assign tasks to the team - Evaluate staffs performance - Provide advanced customer support - Provided training to staffs and upgrade to various technical skills. - Responsible on MICE business - Mainly responsible for Thai market - Managed the team - Provide optional and possible advices to the team - Assign tasks to the team - Evaluate staffs performance - Provide advanced customer support - Provided training to staffs and upgrade to various technical skills. - Responsible on MICE business



GTA

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Operations Executive

  • May 2012 - Apr 2014

  - Provided land services to travel agencies - Responsible on key accounts - Operating tours in line with standard operating procedure (SOP) - Developed and maintained key relationships with internal stakeholders such as Sales, Hotel and Inbound Operations teams as well as third-party providers. - Provided land services to travel agencies - Responsible on key accounts - Operating tours in line with standard operating procedure (SOP) - Developed and maintained key relationships with internal stakeholders such as Sales, Hotel and Inbound Operations teams as well as third-party providers.