Experience

Orange Business Services

• Information Technology Services Manager

  • Aug 2019 - Present

  IT Service Manager at Orange Business Services



Vodafone Idea Limited

• Project Manager

  • Nov 2018 - Aug 2019



Vodafone

• Service Delivery Manager

  • Jun 2017 - Nov 2018

• Senior Engineer TX/IP Planing

  • Jun 2015 - Jun 2017

• OFC ENGINEER

  • Jul 2013 - Jun 2015



Wipro Infotech Ltd

• Network Engineer

  • Jul 2011 - Jun 2013

  Operations Support & Service Delivery support: • Troubleshooting for link failure of Micro Pops, Major Pops and Mega Pop.• In case H/W (Cisco7606 & 7609) & S/W issue Coordinating with Cisco TAC.• Resolving H/W related network issues like router hang ,router unexpected reboot, all module issues like (OSM Module, SUP Module, SFP Module, Firewall mod,4 port 10gig Ethernet Module) showing Major error, Minor error, unknown status.• Replacing the different hardware modules like Sup… Operations Support & Service Delivery support: • Troubleshooting for link failure of Micro Pops, Major Pops and Mega Pop.• In case H/W (Cisco7606 & 7609) & S/W issue Coordinating with Cisco TAC.• Resolving H/W related network issues like router hang ,router unexpected reboot, all module issues like (OSM Module, SUP Module, SFP Module, Firewall mod,4 port 10gig Ethernet Module) showing Major error, Minor error, unknown status.• Replacing the different hardware modules like Sup card, SFP card, Chassis, OSM card.• Generating a RMA for a faulty part such as line card, SFP card, Chassis, OSM card & various parts. Keeping the record of faulty & New RMA card.• Coordinating with regional team to raise the PE & giving support remotely.’• Maintaining the services request database, RMA database, daily Cisco case history database etc.• Performing IOS UP GRADATIONS for all the Micro Pop & Major Pop (7603, 7606 & 7609) in METRO NETWORK.• Installation of MUX, UBR, Converters, at last mile for delivering services like (MPLS, ILL, NPLC,PRI)• Troubleshooting and resolution support for fault in transmission network with minimal guidance.• Technical Support for Fault restoration for Enterprise services i.e ILL, PRI, NPLC, IPLC & MPLS VPN • Coordination with MS Partner for SA/NSA activity and MTTR as per benchmark. .• Hands-on experience of various Testing Meters i.e. JDSU, Acterna, Ethernet Tester etc.• Hands on NMS experience to provision circuit and packet link in ECI/Huawei/RTN network.• Hands on experience of Router/Switch/DCN for Enterprise customer.• Providing 24*7 support for Vodafone fixed line customer, co-ordination with Vodafone NOC for activities like traffic migration, bandwidth up gradation, installation and de-installation of network equipment while planned events. Show more Show less