Hotel Manager

• Feb 2019 - Aug 2021

Operations Manager

• Nov 2015 - Jan 2019

•Work directly with the Group GM to manage all activities of the property including employees, maintenance, sales, and profit/loss controls. •Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals. •Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and… Show more •Work directly with the Group GM to manage all activities of the property including employees, maintenance, sales, and profit/loss controls. •Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals. •Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. •Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). •Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. •Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. •Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered. Show less •Work directly with the Group GM to manage all activities of the property including employees, maintenance, sales, and profit/loss controls. •Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals. •Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and… Show more •Work directly with the Group GM to manage all activities of the property including employees, maintenance, sales, and profit/loss controls. •Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals. •Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. •Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). •Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. •Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. •Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered. Show less

General Manager

• Jul 2014 - Nov 2015

•Plan, direct and organize the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits. •Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. •Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees… Show more •Plan, direct and organize the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits. •Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. •Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). •Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. •Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. •Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies. •Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered. •Performing other duties and responsibilities as assigned. Show less •Plan, direct and organize the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits. •Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. •Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees… Show more •Plan, direct and organize the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits. •Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. •Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). •Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. •Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. •Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies. •Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered. •Performing other duties and responsibilities as assigned. Show less

General Manager

• Jul 2011 - Jun 2014

Achievements: 1.Received Three Awards for Guest Satisfaction and Being The Best Mid-Segment Business Hotel in Mumbai. 2.Elevated the Trip advisor ratings and also received “ Certificate of Excellence 2014” 3.Enhanced the GOP to 45% by adopting various corrective measures. 4.Reduced the HLP costs by 35% by implementing various energy saving measures. 5.Stabilized food and beverage cost by increasing the foot falls by activating innovative marketing strategies. Core… Show more Achievements: 1.Received Three Awards for Guest Satisfaction and Being The Best Mid-Segment Business Hotel in Mumbai. 2.Elevated the Trip advisor ratings and also received “ Certificate of Excellence 2014” 3.Enhanced the GOP to 45% by adopting various corrective measures. 4.Reduced the HLP costs by 35% by implementing various energy saving measures. 5.Stabilized food and beverage cost by increasing the foot falls by activating innovative marketing strategies. Core Responsibilities: •To ensure that quality standards are applied at all times to achieve high guest satisfaction levels. •Daily Interaction with at least ten customers for feedback and to identify areas of improvement if any / Resolve Complaints •Analyse and improve on the negative scores •Vendor Management/Vendor Development •Monitoring and management for rooms on books and electronic channels. •Responsible for budgeted revenue, cost and GOP targets. •Sales calls and conversions. •Development of local recruitment sources. •Reports as per MIS. •Assist in developing key customers/companies and regular guests. •Finding out leads for Local Co branding. •Timely usage of financial & statistical information in management decision making •Increase market penetration for the hotel & leverage the USP of the hotel •Monitor & improve Rev Par •Identify & develop talent through appropriate career progression plans in coordination with Corp HR. •Ensure imparting both technical & attitudinal training to all employees’ especially new recruits •Ensure HLP & food costs are within the established norms. •Responsible for compiling the unit Capital & Operations budget •Recommend & constantly review up gradation of unit facilities, products, equipment, & services. •Ensure compliance of statutory requirements of the unit Show less Achievements: 1.Received Three Awards for Guest Satisfaction and Being The Best Mid-Segment Business Hotel in Mumbai. 2.Elevated the Trip advisor ratings and also received “ Certificate of Excellence 2014” 3.Enhanced the GOP to 45% by adopting various corrective measures. 4.Reduced the HLP costs by 35% by implementing various energy saving measures. 5.Stabilized food and beverage cost by increasing the foot falls by activating innovative marketing strategies. Core… Show more Achievements: 1.Received Three Awards for Guest Satisfaction and Being The Best Mid-Segment Business Hotel in Mumbai. 2.Elevated the Trip advisor ratings and also received “ Certificate of Excellence 2014” 3.Enhanced the GOP to 45% by adopting various corrective measures. 4.Reduced the HLP costs by 35% by implementing various energy saving measures. 5.Stabilized food and beverage cost by increasing the foot falls by activating innovative marketing strategies. Core Responsibilities: •To ensure that quality standards are applied at all times to achieve high guest satisfaction levels. •Daily Interaction with at least ten customers for feedback and to identify areas of improvement if any / Resolve Complaints •Analyse and improve on the negative scores •Vendor Management/Vendor Development •Monitoring and management for rooms on books and electronic channels. •Responsible for budgeted revenue, cost and GOP targets. •Sales calls and conversions. •Development of local recruitment sources. •Reports as per MIS. •Assist in developing key customers/companies and regular guests. •Finding out leads for Local Co branding. •Timely usage of financial & statistical information in management decision making •Increase market penetration for the hotel & leverage the USP of the hotel •Monitor & improve Rev Par •Identify & develop talent through appropriate career progression plans in coordination with Corp HR. •Ensure imparting both technical & attitudinal training to all employees’ especially new recruits •Ensure HLP & food costs are within the established norms. •Responsible for compiling the unit Capital & Operations budget •Recommend & constantly review up gradation of unit facilities, products, equipment, & services. •Ensure compliance of statutory requirements of the unit Show less

Executive Assistant Manager

• Mar 2009 - Jun 2011

Front Office Manager

• Jul 2007 - Feb 2009

Assitant Manager Front Office

• Oct 2005 - Jul 2007

Senior Guest Service Executive

• Sep 2002 - Sep 2005

Nominated twice for the best Employee of the Month in year 2004. Certified Task trainer of the department. •In-charge of the floor operations, supervising butlers and housekeeping staff - to ensure smooth check in/checkouts and familiarizing the guest with hotel facilities. •Increasing revenue by up-selling suites and cross-selling restaurants within Jumeirah International •Maintaining and updating guest folios, keeping dockets up to date, daily credit checks and preparing… Show more Nominated twice for the best Employee of the Month in year 2004. Certified Task trainer of the department. •In-charge of the floor operations, supervising butlers and housekeeping staff - to ensure smooth check in/checkouts and familiarizing the guest with hotel facilities. •Increasing revenue by up-selling suites and cross-selling restaurants within Jumeirah International •Maintaining and updating guest folios, keeping dockets up to date, daily credit checks and preparing invoices for travel agents and companies •Induction of new recruits in the team by providing floor training and Fidelio training. Assisting managers in daily operations and performing specific duties assigned by managers Show less Nominated twice for the best Employee of the Month in year 2004. Certified Task trainer of the department. •In-charge of the floor operations, supervising butlers and housekeeping staff - to ensure smooth check in/checkouts and familiarizing the guest with hotel facilities. •Increasing revenue by up-selling suites and cross-selling restaurants within Jumeirah International •Maintaining and updating guest folios, keeping dockets up to date, daily credit checks and preparing… Show more Nominated twice for the best Employee of the Month in year 2004. Certified Task trainer of the department. •In-charge of the floor operations, supervising butlers and housekeeping staff - to ensure smooth check in/checkouts and familiarizing the guest with hotel facilities. •Increasing revenue by up-selling suites and cross-selling restaurants within Jumeirah International •Maintaining and updating guest folios, keeping dockets up to date, daily credit checks and preparing invoices for travel agents and companies •Induction of new recruits in the team by providing floor training and Fidelio training. Assisting managers in daily operations and performing specific duties assigned by managers Show less

Front Office Cashier

• Feb 2001 - Aug 2002