Vikneswaran Muniandy
Head of Operations & IT at Prudential Financial Advisers Singapore- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Green Belt (ICGB)
National University of SingaporeSep, 2021- Sep, 2024 -
Learning XAI: Explainable Artificial Intelligence
LinkedInSep, 2021- Sep, 2024 -
The Agile Leader 2 Workshop
DD Consulting Pte LtdJul, 2019- Sep, 2024 -
Facilitators Skills
Facilitators Network Singapore (Official)Sep, 2017- Sep, 2024 -
Transactional Analysis
ITAA- International Transactional Analysis AssociationJun, 2017- Sep, 2024 -
Associate, Fellow of Life Management Institute
LOMAFeb, 2017- Sep, 2024 -
M9 - Life Insurance and Investment Linked Policies
Singapore College of Insurance LtdNov, 2014- Sep, 2024
Experience
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Prudential Financial Advisers Singapore
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Singapore
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Financial Services
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1 - 100 Employee
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Head of Operations & IT
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Oct 2022 - Present
Founding member of Prudential Financial Advisers Singapore Pte. Ltd, a subsidiary of Prudential Singapore. Responsible for overall Operations and IT strategy and implementation. I also manage Facilities Management, Marketing/ Branding/Social Media, Supply Chain, Procurement and Outsourcing Arrangements. Founding member of Prudential Financial Advisers Singapore Pte. Ltd, a subsidiary of Prudential Singapore. Responsible for overall Operations and IT strategy and implementation. I also manage Facilities Management, Marketing/ Branding/Social Media, Supply Chain, Procurement and Outsourcing Arrangements.
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Prudential Assurance Company Singapore
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Singapore
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Financial Services
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700 & Above Employee
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Lead - Special Projects, CHRO Office
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Jan 2022 - Sep 2022
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Senior Operations Manager
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Apr 2021 - Dec 2021
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Operations Manager
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Oct 2019 - Mar 2021
- Heading insurance Payouts - Heading a team managing wellbeing and development of staffs across Operations & IT- Experienced in cost efficiency, productivity improvement and staff engagenent. - Staff Coaching Champion - Agency force & internal staff trainer. - Project management - Experience in handling regulators. - Certified Underwriter- Finalist for Innovation Award 2019 & 2020
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Assistant Operations Manager
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Apr 2018 - Sep 2019
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Senior Operations Executive
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Feb 2017 - Mar 2018
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Prudential Myanmar Life Insurance
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Myanmar
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Insurance
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100 - 200 Employee
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Head Of Operations
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Jan 2020 - Jun 2020
- Lead and implemented processes for both Life Insurance & Group Business - New Business, Claims, Policy Servicing, Customer Service & Billing that is FRD compliant. - Responsible in building team structure & processes that ensures application completion within the shortest TAT. - Created crucial linkage between Operations with various stakeholders (such as Distribution, Finance, Legal, Compliance). - Worked on Operations Customer Due Diligence (CDD) with local and regional Compliance. - Worked on regulatory (FRD) approvals. - Team mentoring and coaching. - Set up the Product Development Team that is responsible for product creation. - Created structured audit and control measures within the operations division. Show less
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Prudential Services Asia
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Malaysia
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Insurance
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200 - 300 Employee
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Management Associate
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Feb 2013 - Jan 2017
- 2 years of learning phase - Trained in crucial aspects of Insurance Operations - 2 years of learning phase - Trained in crucial aspects of Insurance Operations
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Education
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2017 - 2019
Anglia Ruskin University
Master of Business Administration - MBA, Business/Commerce, General -
2009 - 2012
HELP University
Bachelor of Economics (BEcon), Social Science and Business
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