Experience

CITEC International

• Malaysia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Service Engineer (Team Lead)

  • Oct 2015 - Present

  • Coordinated daily scheduling & planning of team • In-charge of Testing & Commissioning of newly installed data-centre cooling solutions • Resolved problems faced by customers regarding precision cooling equipment • Trained and mentored new service technicians & engineers • On 24/7 Standby for breakdown calls (weekly) • Trained clients on operation and maintanence of critical cooling systems • Ensured smooth operation of Engineering team • Advised clients on cooling solutions based on consultants' requirements • Drove to different worksites daily assisting teammates Show less



Power Parameters Pty Ltd

• Australia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Service Engineer

  • Oct 2015 - Mar 2017

  • Part of a team in-charge of servicing & repairs of critical cooling systems in data-centres & server rooms • Worked on various projects countrywide with external partners, integrators and vendors. • Escalated and re-produced problem to internal development sources to reach solution. • Tested and checked performance of hardware and software programs with CRAC (Computer Room Air Conditioning) systems • Part of a team in-charge of servicing & repairs of critical cooling systems in data-centres & server rooms • Worked on various projects countrywide with external partners, integrators and vendors. • Escalated and re-produced problem to internal development sources to reach solution. • Tested and checked performance of hardware and software programs with CRAC (Computer Room Air Conditioning) systems



Bosch

• Germany
• Software Development
• 700 & Above Employee

• System Security Engineer

  • May 2015 - Oct 2015

  • Attending emergency call island-wide for customers using Bosch's security systems • Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in systems security. • Troubleshooting of card – access system and Digital video recorder for CCTV • Repairing of PC, Security Cameras and Digital Video Recording units • Standby 24/7 for emergency calls (weekly rotation) • Working with vendors regarding parts and repairs • 2nd level of Support to 1st level Engineers • Troubleshoot and follow-up on cases that service team are unable to solve • Working with internal departments within the company (eg: R&D, Project, Purchasing) on service & project updates • Placed in charge of solving issues faced by customers limited by time & resources Show less



Smiths Detection

• United Kingdom
• Security Systems Services
• 700 & Above Employee

• Service Technician

  • Sep 2012 - May 2015

  • Primarily in charge of maintaining and servicing of baggage x-ray machines around Changi Airport Singapore • Receiving phone calls regarding faults and rectification within stipulated timeframe • Evaluated systems according to predetermined checklist and noted issues. • Installing, relocation and commissioning of X-ray machines.(Singapore and Nepal) • Troubleshooting of hardware and software components • CCTV installation • Installed new equipment and explained operation and routine maintenance protocols to customers. • Trained customer employees and managers on machine use and maintenance. • Diagnosed and troubleshot problems, repairing and restoring machines ensuring peak performance. Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Assistant

  • Aug 2009 - Oct 2012

  • Working in a school environment, providing IT support and troubleshooting for 100+ school users • Manage school network and computers • Liaised with users, communicating and resolving problems and concerns. • Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources. • Reviewed technical & logistical aspects of IT/AV Projects • Spearheaded school's transition to School SOE (ensuring seamless transition for of new hardware & software elements) • Logged inventory of IT/AV systems to maintain user accessibility. • Managing IT/AV resources under the SSOE guidelines • Installed technical hardware and software in deskside support environment. • Served as point-person for support requests with clients and vendors. • Gathered, organized and distributed technical documentation. Show less