Experience

Southern Insurance Underwriters, Inc.
• United States
• Insurance
• 1 - 100 Employee
• Inside Sales Representative

  • Feb 2021 - Present


Insurance Technologies Corporation

• United States
• Software Development
• 1 - 100 Employee

• Client Success Department Manager

  • Nov 2018 - Nov 2019

  Managed a team of 5 in various remote locations Collaborated on the implementation of the newly formed Client Success Team Identified and implemented training and onboarding processes for product customer base Developed and maintained customer training videos, guides and FAQS Developed and maintained Client Success Manager training guides and resources documents Managed a team of 5 in various remote locations Collaborated on the implementation of the newly formed Client Success Team Identified and implemented training and onboarding processes for product customer base Developed and maintained customer training videos, guides and FAQS Developed and maintained Client Success Manager training guides and resources documents



AccuAgency (Assurance Systems, Inc.)

• Marketing Communications Manager

  • Dec 2008 - Nov 2018

  Wrote and oversaw content creation for the company websiteCreated and wrote all content marketing including weekly blog posts Repurposed content for different mediums including social mediaCreated a content marketing calendar to ensure regular content created throughout the yearWorked with the Director of Marketing writing and designing all email marketing communications sent to leads and customersCreated, wrote and designed brochures for outside sales and distribution at trade showsCreated and designed online ads for AdRoll web and social media platform adsTracked performance of ongoing promotional campaigns and made required changes for better effectivenessAttended insurance association trade shows to gather information about other brands and competitorsMonitored and collaborated with the Google Ads and Bing Ads contractor to ensure performance of paid search resultsCreated ad-hoc Salesforce reports for Director of Marketing and Business Development Managers Show less

• Website Design and SEO Team Project Manager

  • Jan 2013 - Nov 2015

  Tracked, managed, and planned team projects in Jira Software assigning projects to sprintsManaged and balanced internal and external resources to meet project deadlinesLed, managed and motivated a small team of web designers and SEO specialists

• Inside Sales Specialist

  • Dec 2008 - Jan 2013

  Closed sales for AccuAuto comparative rater and AccuAgency management system generated from warm and qualified leadsTrained agents on the use of AccuAuto comparative rater and AccuAgency management systemPartnered and taught CE (Continuing Education) classes to independent insurance agents in Georgia and South CarolinaCreated and generated weekly sales reports for the President, Vice President, Director of Marketing and Sales team



AssuranceAmerica

• United States
• Insurance
• 100 - 200 Employee

• Project Manager

  • Mar 2006 - May 2008

  Product Management department liaison for rate revisions and new rate filings. Worked with testing/QA, I.T., Sales and customer service to make sure all departments were on schedule, meeting deadlines and trained to hit the effective date. Responsible for filing the rate revisions and new rate filing changes through SERFF. Created and wrote requirements for CLUE (Comprehensive Loss Underwriting Exchange) and A.D.D. (Additional Driver Discovery) at the point-of-sale Created, wrote and distributed all product enhancement, product changes and pricing revision communications to our independent agents.Developed and wrote all requirements for the Road Runner Motor Club Rental Product, a second party supplemental coverage package offered in Georgia through the comparative rater AccuAuto Managed relationship with Road Runner Motor Club (TowingandRental.com) Created comparative rater training packages for ITC, CCi, QuickQuote and AccuAuto Trained Customer Service and Territory Managers on all comparative raters Created and wrote specifications for AssuranceAmerica agency downloads for agents using agency management software packages including AMS, Agency Advantage and QuickFile Show less