Experience

Cleveland Municipal Court

• Law Enforcement
• 100 - 200 Employee

• Senior Project Manager

  • Mar 2022 - Present

  • Responsible for Project leadership and coordination of specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources. • Exercise judgment with the ability to make recommendations or decisions, as authorized and to implement the same on a timely basis. • Consults with court management and reviews project proposals to determine goals, time frame, funding, and procedures for accomplishing project, staffing, and allotment of resources. • Facilitate project team meetings to review project deliverables and deadlines. • Defines project scope and objectives according to specified assignment, and takes assigned project from original concept through final implementation. • Reviews, analyzes, and creates detailed documentation of business processes and user needs, including workflow, program functions, and steps required to develop or modify processes. • Design and implement training initiatives that will continuously upgrade the skills and capabilities of court personnel. • Collaborates with all departments to achieve the courts strategic initiatives and project goals. Show less



City of Cleveland Mayor's Office of Quality Control & Performance Management

• Business Process Analyst

  • Sep 2019 - Present

  The QCPM department has (4) core areas designed to assist Department Leaders with maximizing performance and service delivery: Assessment and Evaluation, Quality Control, Data Monitoring and Analytics, and Performance Improvement. • I serve in a quality assurance role and working to improve departmental processes. • Lead consultant working with Building & Housing to streamline their Code Enforcement processes, and performed in-depth research to improve the adjudication court processes of criminal fines against corporations and civilians within environmental court. • Partnered with city leaders across numerous departments to utilizing data analytics to improve performance and processes; culling information from performance and budget reports, mapping processes, and identifying opportunities for growth • Lead POD advisor of cross-functional teams of over 50 people, consisting of diverse individuals from multiple city divisions, outside agencies, and volunteers to operate Covid-19 dispensing locations (PODs) throughout neighborhoods across the City of Cleveland • Currently the lead consultant for the Mayor’s Office Prevention, Intervention, and Opportunities department; monitoring, observing and evaluating all of the specialized programming within the Neighborhood Recreation Resource Centers. • Compiles information gathered after each program session into a final report to interpret findings, forecasting, improving barriers to access/information, opportunities for growth, and opportunities for improvement • Trained NRRC Staff on alternative registration processes • Assisted with and recommended changes for transition to virtual programming for the youth trauma initiative during the Covid-19 crisis • Assisted with development of The City of Cleveland’s teleworking policy manual Show less



Cuyahoga County

• United States
• Government Administration
• 700 & Above Employee

• Continuous Quality Improvement Specialist

  • Jun 2014 - Sep 2019

  • Managed all (8) of Cuyahoga County’s Office of Reentry contracted programs • Assisted Policy makers, community leaders and service providers with identifying reentry challenges facing Greater Clevelanders • Lead Logistics advisor for all meetings, retreats, and outreach • Monitored, evaluated, and audited programs progress against budget and performance objectives at regular intervals (generally monthly), while identifying gaps and areas of needs for additional Reentry programming • Lead Advisor in the creation of the agency's strategic planning initiatives, mission, and vision statement • Researched and analyzed data sets to identify trends, and evaluate existing program models of evolving best practices • Led a cross-functional team collaborating on a $1 million DOJ Federal grant-funded project • Former Editor and Chief of the Office of Reentry's Quarterly Newsletter • Maintained files per FERPA, and HIPAA policy mandates • Made various presentations to report findings and make recommendations for new program operations, systems, policies and/or procedures to all levels of management Show less