Experience

Zinc Group Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2020 - Present

• Floor Manager

  • Jul 2018 - Jan 2020



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Consultant

  • Jul 2017 - Jul 2018

  Specialist in Office Support Specialist in Office Support



Tri (The recruitment initiative Ltd)

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Oct 2016 - Jul 2017



EASS

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Knowledge Assistant Manager & Quality Specialist

  • Sep 2012 - Sep 2016

  Answer day-to-day enquiries from Advisors.Ensuring EASS knowledge base is up to date for advisors to accessEnsuring that my own knowledge is current by researching recent case law Writing briefings around research to enable the information to be transparent to the team. Information research surrounds Equality Law, Employment Law, Human Rights Law, Housing Law, Social and Duty of care Laws.Deliver training to new advisors and provide ongoing support and coaching to allow advice to be fluent and accurate for delivery to clients.Deliver detailed feedback, verbal and written to Advisors during 121’s, discuss any knowledge gaps identified and provide further coaching to ensure targets are met.Deliver enhanced complex training to experienced Advisors on Equality law to a standard where they can buddy new Advisors when requiredQuality monitoring of calls, dissecting advice provided and correcting where necessary on a 121 basisEvaluate business processes, operations, and discussing these with the Management Team looking at opportunities to improve the quality of the service provided for example; Call times, writing case notes, email and letter response’s supervised to meet business policies.Assess cases to ascertain intervention from the Equality Advisory Support Service.Work to identify possible strategic referrals, forwarding to the Equality and Human Rights Commission who will consider representing a client.Respond to any Subject Access Requests within the legal timeframe.



Equality and Human Rights Commission

• Public Policy Offices
• 100 - 200 Employee

• Equality Advisor and Specialist

  • Sep 2010 - Sep 2012

  Tasks involved:Advising on the Equality Act 2010 through phone and email communicationHelping Advisors with complex queries on Equality LawReferring DPA and FOI requests to the Complaints TeamCommunicating with the Commissions Legal Team to assess the merits of a claim along with any case law that principles could be applied Tasks involved:Advising on the Equality Act 2010 through phone and email communicationHelping Advisors with complex queries on Equality LawReferring DPA and FOI requests to the Complaints TeamCommunicating with the Commissions Legal Team to assess the merits of a claim along with any case law that principles could be applied



DRC

• Réunion
• Construction
• 1 - 100 Employee

• Disability Rights Advisor

  • Sep 2006 - Sep 2010

  Tasks involved:Dealing with calls, email and white mail answering enquiries on education, service provision and work issues covered under the Disability Discrimination ActDealing with emotional and vulnerable individuals Tasks involved:Dealing with calls, email and white mail answering enquiries on education, service provision and work issues covered under the Disability Discrimination ActDealing with emotional and vulnerable individuals