Head of IT Run

• Jan 2021 - Present

Director and Owner

• Jan 2018 - Present

Provides consultancy for Network and IT Managers to understand current environments and provide solutions for the future strategy of IT. Provides consultancy for Network and IT Managers to understand current environments and provide solutions for the future strategy of IT.

IT Run Manager

• Jan 2020 - Jan 2021

Infrastructure Manager

• Jun 2016 - Jan 2018

Managing the infrastructure and internal IT teams in London, Paris and Seattle supporting 5 data centres and offices globally Managing the infrastructure and internal IT teams in London, Paris and Seattle supporting 5 data centres and offices globally

Team Leader, IT Networks & Converged Systems

• Sep 2008 - May 2016

• Managing the Network Team to deliver Network Support for over 800 Users across multiple sites within the UK, South Africa, Dublin and Sweden. • Managing the Telephony Team supporting an Avaya telephony solution for over 800 users across the UK. • Managing the Deskside Services team across multiple buildings. • Responsible for Cardif Pinnacle's strategic direction for WAN, LAN, Telephony and Deskside services. • Re-designed and replaced the LAN, WAN and Security Infrastructure in line with the companies growing requirements. • Maintain and monitor Network Utilisation for Cardif Pinnacle and their Customers to ensure tight SLA's are not breached. • Managed Cardif Pinnacle’s MPLS supplier ensuring SLA's are not breached and working with them to continually improve Network Performance and availability • Managing third party suppliers and negotiating pricing for Network Equipment • Reporting Network Usage and Requirements to people at all levels of the organisation. • Build and Maintain Network Monitoring tools such as Netflow, Nagios, MRTG, PRTG, Solarwinds, Smokeping and Kiwi CatTools. • Support Firewall Configurations on both Checkpoint, Juniper and F5 ASM • Implementation of a 3 tier security architecture for internet services using multi-vendor firewalls and load balancing. • Maintain F5 Load Balancers for external and internal load balancing requirements • New Data Center Design and Implementation. • Manage and Implement DR Testing for all aspects of the Infrastructure. • Trouble-shooting Network related issues. • Working using ITIL Best practices for Incident, Change and Problem Management. • Working with Cardif Pinnacle’s Head Office teams to ensure Cardif Pinnacle’s Network conforms to group standards • Identifying and using team resources to ensure project’s with tight deadlines successfully implemented, documented and tested. • Implementing Cisco Hardening standards in line with audit / group requirements Show less

Network Engineer

• 2003 - 2008

- 2nd and 3rd line support for Hertfordshire Constabulary, - Supporting over 3000 users and 2000 machines over a WAN and LAN across Hertfordshire, - Installed and Configured Cisco 3750 and 3560 in new sites to allow for IP Telephony - Supporting Exchange 2003 and Active Directory, - Restructuring Active Directory and implementing GPOs, - Support Cisco Switches and Routers 3750’s to 6500. - Ensure that within a team of five, all support calls put through by the Helpdesk are dealt with within our agreed SLA’s. - Building and maintain Servers based on Windows 2000 and 2003 for various police applications, - Configuring and installing Checkpoint and Cisco firewalls, - Supporting colleagues in their problem solving and trouble shooting, seen as a key member of the team, - Maintenance of the file structure and permission for the users, currently the Network Lead in rebuilding our file structure for our users. - Configuring and maintaining our Antivirus Policy and Citrix usage. Show less

Retailer Hotline

• 1998 - 2001

Customer Support Engineer assisting retailers with lottery terminal repairs. Customer Support Engineer assisting retailers with lottery terminal repairs.