Compliance Manager

• Aug 2022 - Present

Squad Change & Delivery lead

• Sep 2021 - Aug 2022

Onboarding Team Leader

• Mar 2020 - Sep 2021

Onboarding Manager & Quality Assurance (Large Corporate)

• Jan 2018 - Mar 2020

My responsibilities consisted of assessing Large Corporate businesses to gauge if they fit within HSBC’s risk appetite. My role was to analyse potential KYC/CDD/AML risks based on research of client records whilst undertaking verification of account purpose. I covered corporate finance and mergers/acquisitions. I have also liaised and worked with other key stakeholders from different departments of the bank to ensure the best possible experience and outcomes for our clients. I was… Show more My responsibilities consisted of assessing Large Corporate businesses to gauge if they fit within HSBC’s risk appetite. My role was to analyse potential KYC/CDD/AML risks based on research of client records whilst undertaking verification of account purpose. I covered corporate finance and mergers/acquisitions. I have also liaised and worked with other key stakeholders from different departments of the bank to ensure the best possible experience and outcomes for our clients. I was responsible for the onboarding and delivery of high-profile large corporate clients who had a turnover of £750m or above. The large corporates I managed operated in the UK and overseas therefore understanding client cultural differences was vital in this role. This role also includes extensive Financial Crime Risk Review (FCRR) and Know Your Clients (KYC/CDD/EDD/AML) I also had the exposure to dealing with diverse and complex structures including trusts, funds, PEPs, SCC (Special category Clients)

Senior Client Service Associate

• Jan 2017 - Jan 2018

I ensured colleagues understood relevant financial regulations and compliance regulations. I ensured front office teams are aware of spotting AML and Financial crime risks at first point of contact. I assisted numerous high tier clients and globally banked personal clients.

Senior Customer Service Officer

• Jan 2016 - Jan 2017

Senior HNW Banker within HSBC's branch network. Managing HSBC's HNW client base based in and around the Kensington and Chelsea/Knightsbridge areas. Covering a more developmental roll by upskilling new starters as well as working a pipeline of HNW clients, monitoring their needs and referring/upgrading eligible clients to HSBC Jade and Private bank.

International Premier Relationship Officer

• Jan 2014 - Jan 2016

My role was to assist three international relationship managers with our globally banked portfolio. I had to exercise caution to adhere to our cross border contact regulations My role consisted of the following: • To ensure the CDD profile and Identifications are up to date • Resolving customer enquiries at first point of contact wherever possible, whilst meeting expectations • Ensuring all of the clients’ needs are met, to fulfil customer needs upholding HSBC’s level of service… Show more My role was to assist three international relationship managers with our globally banked portfolio. I had to exercise caution to adhere to our cross border contact regulations My role consisted of the following: • To ensure the CDD profile and Identifications are up to date • Resolving customer enquiries at first point of contact wherever possible, whilst meeting expectations • Ensuring all of the clients’ needs are met, to fulfil customer needs upholding HSBC’s level of service globally. • Servicing an International Portfolio with clients that are banked in multiple jurisdictions (sanctions,EDD,AML risks)

Support Officer(Visa)

• Dec 2011 - May 2013

Working within the Olympics committee's retail arm within UK and European airports as well as the Olympic village in Stratford. I ensured day to day financial reconciliation of Visa's PDQ machines and cash lifts from retail outlets was logged and recorded in every fast-paced unstructured project environment. This role enabled me to spark an interest in the banking world while utilising my analytical skill set achieved from my university degree. Working within the Olympics committee's retail arm within UK and European airports as well as the Olympic village in Stratford. I ensured day to day financial reconciliation of Visa's PDQ machines and cash lifts from retail outlets was logged and recorded in every fast-paced unstructured project environment. This role enabled me to spark an interest in the banking world while utilising my analytical skill set achieved from my university degree.