Vikas Upadhyay
Associate Vice President at RuralShores Business Services Pvt Ltd- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
Topline Score
Bio
Credentials
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CEO Development Plan
-Feb, 2013- Nov, 2024
Experience
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RuralShores Business Services Pvt Ltd
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Outsourcing/Offshoring
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300 - 400 Employee
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Associate Vice President
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Nov 2012 - Present
Expert in handling overall functioning of Sites and Processes. Expert in implementing processes in line with the pre-set guidelines. Proven track record of managing processes designing SOPs and streamlining workflow by creating team work environment to enhance productivity innovatively. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients.Skilled in conducting various training sessions for enhancing the performance and quality of service. Demonstrated abilities in cementing healthy relationship with clients and rendering effective service. Competent in all technical areas of specific function and has ability to lead groups of individuals with independent decision making capabilities and people management skills.
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Associate Vice President
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Nov 2012 - Present
Handling overall functioning of Sites and Processes. Expert in implementing processes in line with the pre-set guidelines. Proven track record of managing processes designing SOPs and streamlining workflow by creating team work environment to enhance productivity. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients.Skilled in conducting various training sessions for enhancing the performance and quality of service. Demonstrated abilities in cementing healthy relationship with clients and rendering effective service. Competent in all technical areas of specific function and has ability to lead groups of individuals with independent decision making capabilities and people management skills.
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Education
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2005 - 2008
Maharaja Ranjit Singh College of Professional Sciences, Hemkunt Campus, Village Palda, Khandwa Road, Indore-452017
Bachelor’s Degree, Business Administration and Management, General
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