Experience

Gravity Concepts Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Accounts & Compliance Head

  • Feb 2023 - Present

  Ensuring that the correct paperwork is entered into the TMS to prevent avoidable billing issues. Evaluate and Develop compliance activities (e.g. Credit rating of shippers, Safety rating of carriers) to assess business risk. Conferring with credit portals and references to analyze credit information of customers. Address employee concerns or questions on legal compliance. Keep abreast of internal standards and business goals. Interact with people from other departments and… Show more Ensuring that the correct paperwork is entered into the TMS to prevent avoidable billing issues. Evaluate and Develop compliance activities (e.g. Credit rating of shippers, Safety rating of carriers) to assess business risk. Conferring with credit portals and references to analyze credit information of customers. Address employee concerns or questions on legal compliance. Keep abreast of internal standards and business goals. Interact with people from other departments and communicate regarding compliance's. Investigation and resolution of issues through existing channels. Investigative procedures in case there is a violation of procedures, policies, rules or regulations. Assess business risk or vulnerability and apply corrective action. Monitor, Review and evaluate compliance activities of all departments to identify different trends. Initiate and implement Compliance procedures within the supply chain to safeguard the business from delays and penalties. Regularly report on the state of the company’s compliance effectiveness, identifying areas of risk, recommend solutions, and obtain guidance & support to implement improvements. Facilitate appropriate training for all those involved. Show less Ensuring that the correct paperwork is entered into the TMS to prevent avoidable billing issues. Evaluate and Develop compliance activities (e.g. Credit rating of shippers, Safety rating of carriers) to assess business risk. Conferring with credit portals and references to analyze credit information of customers. Address employee concerns or questions on legal compliance. Keep abreast of internal standards and business goals. Interact with people from other departments and… Show more Ensuring that the correct paperwork is entered into the TMS to prevent avoidable billing issues. Evaluate and Develop compliance activities (e.g. Credit rating of shippers, Safety rating of carriers) to assess business risk. Conferring with credit portals and references to analyze credit information of customers. Address employee concerns or questions on legal compliance. Keep abreast of internal standards and business goals. Interact with people from other departments and communicate regarding compliance's. Investigation and resolution of issues through existing channels. Investigative procedures in case there is a violation of procedures, policies, rules or regulations. Assess business risk or vulnerability and apply corrective action. Monitor, Review and evaluate compliance activities of all departments to identify different trends. Initiate and implement Compliance procedures within the supply chain to safeguard the business from delays and penalties. Regularly report on the state of the company’s compliance effectiveness, identifying areas of risk, recommend solutions, and obtain guidance & support to implement improvements. Facilitate appropriate training for all those involved. Show less



LoadGuru

• United States
• Transportation/Trucking/Railroad

• Account Manager

  • May 2022 - Feb 2023

  Enter carrier billing data into the system for payments. Validate system data with carrier invoices for Accounts Payable. Research, analyze, and identify issues and errors on freight invoices, collaborating with internal and external parties as needed to resolve issues. Work on manifest or bulk upload of invoices for the Spreadsheet Upload Process. Collaborate with the processing, invoicing, operations and all teams required. Validate system data for accuracy of customer and… Show more Enter carrier billing data into the system for payments. Validate system data with carrier invoices for Accounts Payable. Research, analyze, and identify issues and errors on freight invoices, collaborating with internal and external parties as needed to resolve issues. Work on manifest or bulk upload of invoices for the Spreadsheet Upload Process. Collaborate with the processing, invoicing, operations and all teams required. Validate system data for accuracy of customer and carrier contracts. Should be a problem solver and understand the logic of debits and credits to resolve the issues of unsettled invoice. Should be able to communicate challenges faced in AR Invoicing process and ensure the settlement of process with cash application team. Should be able to meet the deadline of AR invoicing - daily, weekly and monthly. Ensure timely collection of payments Conduct credit checks & Safety Score of Carriers Negotiate with clients in non-payment cases or Claim issues Prepare monthly, quarterly, annual and ad-hoc forecasting reports Organize records of invoices, bills and deposits Ensure high-quality invoicing and collection procedures that comply with the law Managing Payroll, attendance & Incentive structure of the company Show less Enter carrier billing data into the system for payments. Validate system data with carrier invoices for Accounts Payable. Research, analyze, and identify issues and errors on freight invoices, collaborating with internal and external parties as needed to resolve issues. Work on manifest or bulk upload of invoices for the Spreadsheet Upload Process. Collaborate with the processing, invoicing, operations and all teams required. Validate system data for accuracy of customer and… Show more Enter carrier billing data into the system for payments. Validate system data with carrier invoices for Accounts Payable. Research, analyze, and identify issues and errors on freight invoices, collaborating with internal and external parties as needed to resolve issues. Work on manifest or bulk upload of invoices for the Spreadsheet Upload Process. Collaborate with the processing, invoicing, operations and all teams required. Validate system data for accuracy of customer and carrier contracts. Should be a problem solver and understand the logic of debits and credits to resolve the issues of unsettled invoice. Should be able to communicate challenges faced in AR Invoicing process and ensure the settlement of process with cash application team. Should be able to meet the deadline of AR invoicing - daily, weekly and monthly. Ensure timely collection of payments Conduct credit checks & Safety Score of Carriers Negotiate with clients in non-payment cases or Claim issues Prepare monthly, quarterly, annual and ad-hoc forecasting reports Organize records of invoices, bills and deposits Ensure high-quality invoicing and collection procedures that comply with the law Managing Payroll, attendance & Incentive structure of the company Show less



Cargaison Express

• India
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Senior Operations Manager

  • Jun 2019 - Apr 2022

  Ensuring that the correct paperwork is entered into the TMS to prevent avoidable billing issues. Evaluate and Develop compliance activities (e.g. Credit rating of shippers, Safety rating of carriers) to assess business risk. Address employee concerns or questions on legal compliance. Keep abreast of internal standards and business goals. Interact with people from other departments and communicate regarding compliance's. Investigation and resolution of issues through existing… Show more Ensuring that the correct paperwork is entered into the TMS to prevent avoidable billing issues. Evaluate and Develop compliance activities (e.g. Credit rating of shippers, Safety rating of carriers) to assess business risk. Address employee concerns or questions on legal compliance. Keep abreast of internal standards and business goals. Interact with people from other departments and communicate regarding compliance's. Investigation and resolution of issues through existing channels. Investigative procedures in case there is a violation of procedures, policies, rules or regulations. Assess business risk or vulnerability and apply corrective action. Monitor, Review and evaluate compliance activities of all departments to identify different trends. Initiate and implement Compliance procedures within the supply chain to safeguard the business from delays and penalties. Regularly report on the state of the company’s compliance effectiveness, identifying areas of risk, recommend solutions, and obtain guidance & support to implement improvements. Facilitate appropriate training for all those involved.

• Team Manager( Sales Support & Brokerage Accounts)

  • Jun 2019 - Apr 2022

  Directs, administers and controls the day to day operations and activities of Sales Support Team and programs in an assigned area. Ensure team is meeting their KRA''s. Provides leadership, support and guidance to team. Ensures compliance and regulatory guidelines or procedures to provide best support to Brokers. Directs and oversees the performance with effective leadership and management of Sales Support & Billing team



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Cluster Manager Operations

  • Jun 2018 - May 2019

  1. Drive Business As a Cluster Manager I'm responsible for ownership of 25- 30 marketplace properties (where complete inventory is controlled by OYO) Ensuring revenue maximization by converting walk ins Direct Walk In conversion Relationship with hotels for Spillover Train property manager to convert walk-in bookings 2. Operations Audit properties to check for revenue inclusion of both OYO and hotel bookings. Inspecting properties on a daily basis for proper… Show more 1. Drive Business As a Cluster Manager I'm responsible for ownership of 25- 30 marketplace properties (where complete inventory is controlled by OYO) Ensuring revenue maximization by converting walk ins Direct Walk In conversion Relationship with hotels for Spillover Train property manager to convert walk-in bookings 2. Operations Audit properties to check for revenue inclusion of both OYO and hotel bookings. Inspecting properties on a daily basis for proper functioning and adherence to standards Ensuring a great customer experience and minimize customer escalations. Checking inventory of toiletry stocks and place order for replenishment. Ensuring only the right set of hotels are on-boarded. Inputs to Pricing team about local events Fraud Prevention (Prevent GMV Leakage) 3.People Management Provide Training to hotel staff ensuring Best services Manage relations with owners to ensure transformation changes needed on operational basis Customer Retention and Relationship building Conducting Customer Delight Activities Show less 1. Drive Business As a Cluster Manager I'm responsible for ownership of 25- 30 marketplace properties (where complete inventory is controlled by OYO) Ensuring revenue maximization by converting walk ins Direct Walk In conversion Relationship with hotels for Spillover Train property manager to convert walk-in bookings 2. Operations Audit properties to check for revenue inclusion of both OYO and hotel bookings. Inspecting properties on a daily basis for proper… Show more 1. Drive Business As a Cluster Manager I'm responsible for ownership of 25- 30 marketplace properties (where complete inventory is controlled by OYO) Ensuring revenue maximization by converting walk ins Direct Walk In conversion Relationship with hotels for Spillover Train property manager to convert walk-in bookings 2. Operations Audit properties to check for revenue inclusion of both OYO and hotel bookings. Inspecting properties on a daily basis for proper functioning and adherence to standards Ensuring a great customer experience and minimize customer escalations. Checking inventory of toiletry stocks and place order for replenishment. Ensuring only the right set of hotels are on-boarded. Inputs to Pricing team about local events Fraud Prevention (Prevent GMV Leakage) 3.People Management Provide Training to hotel staff ensuring Best services Manage relations with owners to ensure transformation changes needed on operational basis Customer Retention and Relationship building Conducting Customer Delight Activities Show less



Viewpoint Advertising Agency

• Chandigarh Area, India

• Manager Client Services & Accounts

  • Jun 2014 - May 2018

  Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional… Show more Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues. Build and maintain relationships with suppliers and vendors, Negotiate lower pricing. Search and source potential suppliers and vendors. Track, measure and analyze company expenditures Show less Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional… Show more Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues. Build and maintain relationships with suppliers and vendors, Negotiate lower pricing. Search and source potential suppliers and vendors. Track, measure and analyze company expenditures Show less



SALUJA MOTORS PRIVATE LIMITED

• India

• Manager Operations & Marketing

  • Apr 2011 - May 2014



Intelenet Global Services Private Ltd.

• India
• 300 - 400 Employee

• Team Lead

  • Jan 2009 - Apr 2010

• Process Associate

  • May 2008 - Dec 2008