VIKAS RANA
Senior Vice President and Head Operations, Customer Service & Risk at ART Housing Finance (India) Ltd- Claim this Profile
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Bio
Experience
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ART Housing Finance (India) Ltd
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India
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Financial Services
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200 - 300 Employee
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Senior Vice President and Head Operations, Customer Service & Risk
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Oct 2022 - Present
Gurugram, Haryana, India
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Vice President and Head Operations, Customer Service & Risk
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Apr 2021 - Sep 2022
Gurugram, Haryana, India
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Vice President and Head Operations & Customer Service
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Mar 2020 - Mar 2021
Gurgaon, Haryana, India
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Deputy Vice President and Head Operation and Customer Service
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Mar 2019 - Mar 2020
Gurugram, Haryana, India
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Associate Vice President and Head Operation and Customer Service
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Mar 2018 - Mar 2019
Gurugram, Haryana, India
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Assitant Vice President Operations
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Mar 2017 - Mar 2018
Gurugram, Haryana, India
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Intec Capital Limited
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India
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Financial Services
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100 - 200 Employee
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Senior Manager Operations
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Oct 2014 - Feb 2017
New Delhi Area, India Being a performance driven professional handling all the verticals under Operations i.e., Loan Disbursement (SME, BL & LAP), Backend (presentations, Pre or Part Payment, CIBIL reporting, accounting for delinquent client), Customer Service (handling of Query/Resolution/Complaints), Agency handling & Record Management
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Citi India
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India
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Financial Services
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700 & Above Employee
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Manager
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Mar 2009 - Oct 2014
Delhi, India Senior Reconciliation Analyst, Process improvements, Audit handling, Accruals & Provisioning, Process related analysis. I was also a Project team Member and key contributor to implement QMS (Quality Management System) under ISO 9001-2008 Certification for Operations department as an Organisation.
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Assistant Manager
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Oct 2006 - Mar 2009
Delhi, India Was responsible for full-fledged reconciliation, Audit, CSAT, Development for the better of products and it's associated policy.
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Officer
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Jun 2006 - Oct 2006
Delhi, India Was responsible for BRS reconciliation for all associated products.
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Officer
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Dec 2004 - Jun 2006
New Delhi Area, India Was responsible for managing disbursal in Auto Loan Product PAN India
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Operations Management Trainee
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Dec 2003 - Dec 2004
New Delhi Area, India
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Education
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2000 - 2003
Sheshadripuram College, Bangalore University
Bachelor of Commerce (BCom), Finance and Financial Management Services -
Kendriya Vidyalaya Bangalore, India
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