Experience

AgriFi

• India
• Financial Services
• 1 - 100 Employee

• Manager - Partnerships & Alliances, Customer Success & Operations

  • May 2022 - Present



Farms Genesis Technology Private Ltd

• India
• Wholesale Raw Farm Products
• 1 - 100 Employee

• Manager - Customer Success & Operations

  • Apr 2021 - Apr 2022

  • Onboarding, hand-holing & developing relationships with new clients • Working with product team, technical team, and sales team to enhance customer experience • Strategic decisions making and sales pitching to prospects • Customer Success Management responsibilities. • Using technology to solve challenges in agriculture and allied sector • Bringing digital transformation • Client interactions and boardroom functions • Project management responsibilities • Networking with industry leaders • Developing business growth strategies and ensuring smooth implementation Show less



Cropin

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Operations & Customer Success Manager

  • Apr 2016 - Dec 2020

  • Acquiring, Onboarding & developing relationships with new clients. • Responsible for overall customer experience including NPS score. • Wearing Business Analyst hat to turn clients’ requirements into meaningful IT solutions. • Execute complex operations and solve problems persistently • Analyze data to provide actionable insights & solutions to business problems • Handling Customer Success Team dealing with various clients in Agri-business • Work cross functionally with peers/colleagues to support client management • Preparation of daily, weekly & monthly reports for both internal and client communication. • Managing all team level activities and ensuring proper engagement among team members and across sales and IT verticals. • Working as a key of conduit between Sales and IT team to ensure successful onboarding, hand-holding, and management of key projects and also ensuring low churn rate across. • Provide support to customers’ telephone, email and remote control for application related queries. • Diagnose and resolve problems of configuration related requests, technical bugs, and other requests. Projects Handled Syngenta India & EAME: Successfully completed the onboarding this largest Seed production and input giant and currently helping the India, Europe, Russia, Turkey, and Ukraine operations to have the supervision and visibility over its entire Seed production operations by developing reports and insights, business consultation, and resolving operational challenges. Tata CSR: Successfully implemented Tata CSR project primarily located at East and West Singhbhoom Area. Aimed to cover 10,000 farmers encompassing Kharif, Rabi, and Zaid seasons with the objective to increase the livelihood values of all the engaged stakeholders. ITC PSPD: A model project implemented for plantation trees which was implemented this year covering Eucalyptus, Subabul, & Casuarina varieties. Currently covering around 6000 farmers in the Bhadrachalam and nearby area, A.P. Show less



AGS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Team Leader - Operations

  • Sep 2014 - Mar 2016

  Responsible for resource identification, improving process efficiency, adherence to SOPs and process deliverables, evaluation and setting of quality standards and conducting internal audits. • Managing entire project cycle, reviewing and monitoring all service deliverables, conceptualized solutions and enforcing ramp-up exercises. • Setting up targets, training, capacity planning, resolving day to day operational complexities, variance analysis and client support. • Ensuring fulfilment of client’s requirements, SLAs, TAT, quality deliverable, customer retention, and vendor management. • Providing timely and accurate reporting and feedback of results of post transition implementation and escalations. • Documentation and execution of workflow process, identifying means for project improvement, customer retention, and support for new business deals. • Maintaining cordial relations and exploring new clients to secure profitability of the business. • Acting as a single-point-of-contact (SPOC) for clientele and building log-term profitable client relations and developing consistent and repetitive business. • Collaborative with different functional levels including HR, admin, and IT to ensure production goals are attained. • Training and delegating domain knowledge to operations workforce, QA, and team leaders and monitoring daily performances • Handled a team size of 20+ members comprising of business transcribers, research associates, open-end coders, verbatim data, survey form analysis, quality analysts, and editors. • Worked to control operating costs, benchmarking, budgeting, periodic training, maximum resource utilization, improved team profitability and efficiency level. • Trained and mentored team members, process associates, new recruits, and evaluating effectiveness of training program. Show less



Systek Meditrans Solutions Pvt Ltd

• IT Services and IT Consulting

• Sr. Associates/Proofreader - Operations

  • Jan 2012 - Aug 2014

  • Core Responsibility is to ensure the quality of files and get them done on a TAT basis. • Conducting quality analysis and preparing audit reports to ensure client satisfaction. • Editing and auditing of documents for improved quality according to transcription guidelines, standards of style, and formats of practice. • Supported and mentored a team of 10 members to facilitate delivery of service level agreements, and KPIs. • Collaborating with different functional levels including HR, admin, and IT to ensure production goals are attained. • Assisted in checking the flow, structure and narrative of presentation and deliverables. • Training and delegating domain knowledge to operations workforce, QA, and team leaders and monitored daily performances. • Conducting quality analysis and preparing audit reports to ensure client satisfaction. • Ensuring timely and effective training of new staff and mentoring to enhance skill base of operational team. • Multi-tasking and cross training by setting an example in functional areas of medical and business transcription. • Actively involved in developing SOPs of the process and maintain the dashboard, daily/weekly/monthly MIS reports to the Senior Management. Show less



MedTek.Net India Private Limited

• Hyderabad Area, India

• Sr. Associate - Operations

  • Aug 2006 - Apr 2008

  • Managing a team of junior transcriptionists, ensuring 100% quality of the reports, proofreading the documents, giving • Feedbacks and updating, constant communication with clients, and meeting targets. • Prepared the templates and samples, and updates of new hospital and clinics accounts when there were no such things at the beginning as the company itself started in June 2006. • Making sure feedbacks/updates are cascaded and improvements made and appropriate corrective/preventive actions taken. • Managed and monitored the workflow smoothly improving productivity and quality. • Addressing all kinds of grievances among team members by resolving them amicably. • Maintained cordial relations with the client for more volumes. Participating in teleconference with the clients as per the process needs for updates, etc. • Selected as “Best Employee of the Month” for the month of December 2006, one time “Star Employee of the Week”, and many applauds and prizes. Show less