Vikas kumar

Senior Salesforce Administrator and Developer at Koch Business Solutions India
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN

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Credentials

  • Salesforce Sales Cloud Consultant
    Salesforce
    Nov, 2023
    - Nov, 2024
  • Salesforce Service Cloud Consultant
    Salesforce
    Nov, 2023
    - Nov, 2024
  • User Authentication Specialist
    Salesforce Trailhead Superbadges
    Jan, 2023
    - Nov, 2024
  • Salesforce Certified Platform App Builder Certification
    Salesforce
    Dec, 2022
    - Nov, 2024
  • Salesforce Certified Platform Developer I
    Salesforce
    Dec, 2022
    - Nov, 2024
  • Service Cloud Specialist
    Salesforce Trailhead Superbadges
    Oct, 2022
    - Nov, 2024
  • Approval Process Specialist
    Salesforce Trailhead Superbadges
    Sep, 2022
    - Nov, 2024
  • Process Automation Specialist
    Salesforce Trailhead Superbadges
    Aug, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Aug, 2022
    - Nov, 2024
  • App Customization Specialist
    Salesforce Trailhead Superbadges
    Jul, 2022
    - Nov, 2024
  • Business Administration Specialist
    Salesforce Trailhead Superbadges
    Jun, 2022
    - Nov, 2024

Experience

  • Koch Business Solutions India
    • India
    • Oil and Gas
    • 700 & Above Employee
    • Senior Salesforce Administrator and Developer
      • Nov 2022 - Present

      As an Salesforce Adminstrator ---------------------------------------------------- *Managing daily interactions with IT clients and Business team to understand pain points and gather new Business requirements. *End to End Configuration of Salesforce sales, service and FSL cloud. *Managing Salesforce profile, roles, users etc. *Automate business requirements with workflow rules, process builders, Flow and approval Process. *Data Migration/Analysis in the Salesforce environments… Show more As an Salesforce Adminstrator ---------------------------------------------------- *Managing daily interactions with IT clients and Business team to understand pain points and gather new Business requirements. *End to End Configuration of Salesforce sales, service and FSL cloud. *Managing Salesforce profile, roles, users etc. *Automate business requirements with workflow rules, process builders, Flow and approval Process. *Data Migration/Analysis in the Salesforce environments using workbench, data loader and Salesforce Inspector. *Change Migration using packages, change sets, VS code and DevOps center. *Working on Salesforce security model for the system(SSO, Oath, MFA) or data(OWD,Object level,Field level and record level). *Working on Apex and Trigger related enhancement. etc. *Working on SOSL and SOQL. *Worked on Salesforce dynamic page layouts. *Worked on setup of Salesforce DevOps center and configured it for our Salesforce environment . As a Salesforce Developer ------------------------------------------ *Working on Apex and Trigger related enhancement. etc. *Salesforce and WhatsApp integration with SOAP API. *Working on LWC related changes on multiple clouds of Salesforce. Show less As an Salesforce Adminstrator ---------------------------------------------------- *Managing daily interactions with IT clients and Business team to understand pain points and gather new Business requirements. *End to End Configuration of Salesforce sales, service and FSL cloud. *Managing Salesforce profile, roles, users etc. *Automate business requirements with workflow rules, process builders, Flow and approval Process. *Data Migration/Analysis in the Salesforce environments… Show more As an Salesforce Adminstrator ---------------------------------------------------- *Managing daily interactions with IT clients and Business team to understand pain points and gather new Business requirements. *End to End Configuration of Salesforce sales, service and FSL cloud. *Managing Salesforce profile, roles, users etc. *Automate business requirements with workflow rules, process builders, Flow and approval Process. *Data Migration/Analysis in the Salesforce environments using workbench, data loader and Salesforce Inspector. *Change Migration using packages, change sets, VS code and DevOps center. *Working on Salesforce security model for the system(SSO, Oath, MFA) or data(OWD,Object level,Field level and record level). *Working on Apex and Trigger related enhancement. etc. *Working on SOSL and SOQL. *Worked on Salesforce dynamic page layouts. *Worked on setup of Salesforce DevOps center and configured it for our Salesforce environment . As a Salesforce Developer ------------------------------------------ *Working on Apex and Trigger related enhancement. etc. *Salesforce and WhatsApp integration with SOAP API. *Working on LWC related changes on multiple clouds of Salesforce. Show less

  • CUBE84
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Salesforce Administrator
      • Apr 2022 - Nov 2022

      • Managing daily interactions with client IT and Business team to understand pain points and gather new requirements • Worked in multiple orgs. simultaneously in Salesforce Classic and Lightning mode • Worked on the Approval Process, Quote Setting, Quote Template, Flows (Scheduled triggered flow, Record triggered flow, Screen Flow), Validation Rules, Sharing Setting, Path Setting, Lightning Page layout, Field Level Visibility, Lightning/Classic Email Template, Different types of field… Show more • Managing daily interactions with client IT and Business team to understand pain points and gather new requirements • Worked in multiple orgs. simultaneously in Salesforce Classic and Lightning mode • Worked on the Approval Process, Quote Setting, Quote Template, Flows (Scheduled triggered flow, Record triggered flow, Screen Flow), Validation Rules, Sharing Setting, Path Setting, Lightning Page layout, Field Level Visibility, Lightning/Classic Email Template, Different types of field creation (Like Lookup, Formula, text, number, Auto Number, Text Area (Rich), etc.) • Worked with salesforce objects like Account, Contact, Lead, Opportunities, Report, Dashboard, Forecast, Pricebook, opportunity product, product, Quota, Quotes, Quotes line Item, Pricebook Entry, Opportunity teams, User Management, Role, Profile, Permission set. • Worked on multiple projects End-to-End as a senior salesforce Admin • Experience in SFDC Sales and service cloud configuration, customization, and integration. • Worked with Zapier integration tool to integrate multiple applications with the Salesforce org like QuickBooks, Calendly and Google form. • Worked with Visual Studio Code tool, change set, Un managed packages to migrate changes/metadata from one Salesforce org to another. • Basic working knowledge of GitHub tool for version controlling and creating repositories where multiple people make separate changes to web page/code at the same time. • Data Migration using Workbench and Data Loader Show less • Managing daily interactions with client IT and Business team to understand pain points and gather new requirements • Worked in multiple orgs. simultaneously in Salesforce Classic and Lightning mode • Worked on the Approval Process, Quote Setting, Quote Template, Flows (Scheduled triggered flow, Record triggered flow, Screen Flow), Validation Rules, Sharing Setting, Path Setting, Lightning Page layout, Field Level Visibility, Lightning/Classic Email Template, Different types of field… Show more • Managing daily interactions with client IT and Business team to understand pain points and gather new requirements • Worked in multiple orgs. simultaneously in Salesforce Classic and Lightning mode • Worked on the Approval Process, Quote Setting, Quote Template, Flows (Scheduled triggered flow, Record triggered flow, Screen Flow), Validation Rules, Sharing Setting, Path Setting, Lightning Page layout, Field Level Visibility, Lightning/Classic Email Template, Different types of field creation (Like Lookup, Formula, text, number, Auto Number, Text Area (Rich), etc.) • Worked with salesforce objects like Account, Contact, Lead, Opportunities, Report, Dashboard, Forecast, Pricebook, opportunity product, product, Quota, Quotes, Quotes line Item, Pricebook Entry, Opportunity teams, User Management, Role, Profile, Permission set. • Worked on multiple projects End-to-End as a senior salesforce Admin • Experience in SFDC Sales and service cloud configuration, customization, and integration. • Worked with Zapier integration tool to integrate multiple applications with the Salesforce org like QuickBooks, Calendly and Google form. • Worked with Visual Studio Code tool, change set, Un managed packages to migrate changes/metadata from one Salesforce org to another. • Basic working knowledge of GitHub tool for version controlling and creating repositories where multiple people make separate changes to web page/code at the same time. • Data Migration using Workbench and Data Loader Show less

  • Tata Consultancy Services
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Veeva CRM/Salesforce Administrator
      • Feb 2016 - Apr 2022

      Veeva CRM: 1) Worked on functionalities named Account, DCR(US), ACR (non-US org), Speaker Meeting, Survey (, Global Account Search, Sample management, Suggestion, interaction, Advance Coaching Report, CLM Presentation, Approved Email, Sent Email, Consent Capture/MCC (Content-Type, Consent Line, Consent Header), User Management, etc 2) Additionally, there is another system called TL Map that we have used as a part of Veeva CRM in which I have worked as a POC person for Business and End… Show more Veeva CRM: 1) Worked on functionalities named Account, DCR(US), ACR (non-US org), Speaker Meeting, Survey (, Global Account Search, Sample management, Suggestion, interaction, Advance Coaching Report, CLM Presentation, Approved Email, Sent Email, Consent Capture/MCC (Content-Type, Consent Line, Consent Header), User Management, etc 2) Additionally, there is another system called TL Map that we have used as a part of Veeva CRM in which I have worked as a POC person for Business and End users. TL Map functionalities: TLE Plan, Business need, contracted activity, non contracted activity, TL search, Survey, Account, Email, etc. 3) HP ALM tool used to capture test Plan and test evidence. 4) Selenium tool used to perform automation testing in Veeva CRM Application. 5) Used Jira tool to log and priorities change tickets. 6) Service now tool is used to manage incident/SR/data change/System changes/Bug changes. etc Salesforce Admin/CRM: 1) Worked on Salesforce Sales and service cloud applications. 2) Configuration and customization of Veeva CRM/TL Map application as per business requirement. 3) Data Migration using Datat Loader and workbench tool, etc Show less Veeva CRM: 1) Worked on functionalities named Account, DCR(US), ACR (non-US org), Speaker Meeting, Survey (, Global Account Search, Sample management, Suggestion, interaction, Advance Coaching Report, CLM Presentation, Approved Email, Sent Email, Consent Capture/MCC (Content-Type, Consent Line, Consent Header), User Management, etc 2) Additionally, there is another system called TL Map that we have used as a part of Veeva CRM in which I have worked as a POC person for Business and End… Show more Veeva CRM: 1) Worked on functionalities named Account, DCR(US), ACR (non-US org), Speaker Meeting, Survey (, Global Account Search, Sample management, Suggestion, interaction, Advance Coaching Report, CLM Presentation, Approved Email, Sent Email, Consent Capture/MCC (Content-Type, Consent Line, Consent Header), User Management, etc 2) Additionally, there is another system called TL Map that we have used as a part of Veeva CRM in which I have worked as a POC person for Business and End users. TL Map functionalities: TLE Plan, Business need, contracted activity, non contracted activity, TL search, Survey, Account, Email, etc. 3) HP ALM tool used to capture test Plan and test evidence. 4) Selenium tool used to perform automation testing in Veeva CRM Application. 5) Used Jira tool to log and priorities change tickets. 6) Service now tool is used to manage incident/SR/data change/System changes/Bug changes. etc Salesforce Admin/CRM: 1) Worked on Salesforce Sales and service cloud applications. 2) Configuration and customization of Veeva CRM/TL Map application as per business requirement. 3) Data Migration using Datat Loader and workbench tool, etc Show less

Education

  • Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA), Thanjavur
    Master of Computer Applications - MCA, Information Technology
    2017 - 2020
  • Chatrapati Sahuji Maharaj Kanpur University, Kanpur
    Bachelor of Computer Applications, Information Technology
    2012 - 2015

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