Vika Melati
Admin CS Digital Marketing at Wijaya Platinum Clinic- Claim this Profile
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Bio
Experience
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Wijaya Platinum Clinic
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Indonesia
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Hospitals and Health Care
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1 - 100 Employee
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Admin CS Digital Marketing
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Feb 2020 - Present
• Responsible for making sales on the Shopee and Tokopedia platforms • Responsible for making sales reports related to products that go in and out • Responsible for serving patients through live chat on the Shopee and Tokopedia platforms • Responsible for making Purchase Orders related to items that are about to run out and checking incoming goods • Responsible for increasing sales in the existing marketplace • Responsible for handling patient complaints via chat and telephone via WhatsApp, Consultation via the Website. • Responsible for social media accounts to promote on Instagram feeds and stories • Responsible for creating Instagram content related to current promotions • Responsible for managing google business for each WPC branch Show less
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PT. Helura Anugerah Abadi
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Jakarta Raya, Indonesia
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Store Cashier Waxhaus
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Apr 2019 - Jun 2019
• Responsible for recording sales and payment transactions regarding the treatment used • Responsible for printing treatment receipt and giving it to the customer. • Provide information about price discounts and product promos. • Responsible for inputting customer data who will carry out treatment and payment methods to be used • Responsible for recording sales and payment transactions regarding the treatment used • Responsible for printing treatment receipt and giving it to the customer. • Provide information about price discounts and product promos. • Responsible for inputting customer data who will carry out treatment and payment methods to be used
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Tcash Telkomsel
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Jakarta Raya, Indonesia
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Customer Service
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Apr 2018 - Oct 2018
• Responsible for providing product and service information, order and account confirmation and recording all complaints made by customers. • Responsible for protecting all transaction records and questions, complaints or comments from consumers. • Help provide solutions to all complaints asked by customers. • Help provide information on the follow-up results of complaints made by customers. And ensure that all existing problems will be resolved quickly and smoothly. • Responsible for completing all kinds of contractual forms and preparing all kinds of orderrelated matters. Show less
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Meikarta Cikarang
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Real Estate
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200 - 300 Employee
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Marketing Executive
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Oct 2017 - Dec 2017
• Responsible for selling apartment units to customers • Responsible for carrying out promotions related to the property sales program to customers • Providing company product presentations to customers • Canvassing, flyering, posting advertisements on the internet and participating in property exhibitions • Helping customers related to administrative completeness required related to unit purchases • Responsible for selling apartment units to customers • Responsible for carrying out promotions related to the property sales program to customers • Providing company product presentations to customers • Canvassing, flyering, posting advertisements on the internet and participating in property exhibitions • Helping customers related to administrative completeness required related to unit purchases
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DBS Bank
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Singapore
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Banking
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700 & Above Employee
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Telemarketing Cash Loan
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Jun 2014 - Oct 2016
• Meet with applicants to get information for loan applications and to answer questions about the process. • Perform an analysis of applicants' status, credit and financial property evaluations to determine loan eligibility. • Responsible for explaining to customers the different types of loans and credit options available, as well as the terms of these services. • Obtain and compile copies of loan applicants' credit histories, company financial reports and other financial information. Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Direct Sales Marketing Credit Card
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Oct 2013 - May 2014
• Responsible for offering credit card products to prospective customers • Ensuring the level of service required for new customers and consulting customers regarding credit card products. • Responsible for collecting data on prospective customers and maintaining the confidentiality of customer data. • Conduct follow-up to prospective customers who will open credit card products • Responsible for offering credit card products to prospective customers • Ensuring the level of service required for new customers and consulting customers regarding credit card products. • Responsible for collecting data on prospective customers and maintaining the confidentiality of customer data. • Conduct follow-up to prospective customers who will open credit card products
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Education
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Fakultas Ilmu Komunikasi, Universitas Budi Luhur
Gelar Sarjana, Jurnalisme Broadcast