Experience

Openlink Financial

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Sr Support Analyst

  • Sep 2015 - Present

  • Triaging incoming issues logged by the clients in the portal (JIRA). • Have understanding of trade life cycle • Analysing the issue related to deal modelling, infrastructure setup, gateways setup, Pricing model, report builder (generation of back-office reports), batch runs etc. • Working closely with the clients, across globe, understanding business model and providing necessary support required as per agreement. • Working closely with the core developer team until resolution for the core code fix. • Maintaining client environments, setting up of the users in Citrix, database backup and restore, creation of new environment. • Creating new application servers, spread servers (for message communication) for the clients. • Working and analysing and implementing the releases over the weekend. • Ability to write basic SQLs, log analysis for issue investigation. • Application infrastructure setup includes Endur installation, setting up of the services, setting up of the users, creating security groups, creation of counter parties BU’s and LE’s. ● Batch monitoring, Active Data Services (ADS) - high performance in memory data grid solution, Trade Process Manager (TPM) -business process workflow framework for automation • Efficient in providing on time resolution to customer issues. • Excellent analytical and problem-solving skills. • Providing Root Cause Analysis for P1 issues reported. • Maintaining and creating dashboards in JIRA • Involvement in submitting Knowledge Base (KB) articles. • Integration and use of Kafka with the application. Show less