Experience

Consulate General of France in Pondicherry & Chennai

• India
• Government Administration
• 1 - 100 Employee

• Press and Protocol Officer. Administration Manager

  • सित॰ 2021 - - वर्तमान



Consulate General of Belgium in Chennai

• Secretary to Head Of Mission, Government Protocol and Public Diplomacy Manager

  • जून 2020 - अग॰ 2021



Australian Consulate General, Chennai

• Executive Assistant to Consul General and Events Manager

  • अक्तू॰ 2014 - मई 2020



UMM Studios & Technologies and the Cookie

• Business Unit Head

  • अक्तू॰ 2013 - अक्तू॰ 2014

  • Managing all the teams and clients related to “The Cookie” an initiative by UMM Studios• Creating strategy and Coming up with innovative ideas for digital marketing for each client • Responsible for the operation for the “The Cookie”• Defining Process, roles and responsibilities for all the team as per the client requirement.• Streamlining the process and Monitoring the same• Building a system to evaluate the Digital Marketing team and Web development team• Responsible for the Digital Marketing team and Web development team• Responsible for conducting weekly meeting with clients to understand requirement• Responsible for preparing team specific weekly plan and quarterly plans• Responsible for customer relationship• Responsible for preparing financial budget as per requirement.



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• Associate Client Manager

  • 2011 - अक्तू॰ 2013

  • Responsible for the overall performance of the team in terms of quality, productivity, utilization and on time delivery• Single point of contact for the client and the senior management• Ensures that all team members are trained and assessed effectively to deliver service at optimal levels• Schedule monthly staffing levels• Responsible for effective queue and capacity management• Coach and Mentor the team members as per their skill sets and requirements• Recognize and reward performance and ensure welfare measures are carried out• Responsible for effectively tracking shift utilization, capacity, project data attendance, training details in the Activity Online Application.• Responsible for Employee Attrition• Responsible for driving process improvement initiatives across the team• Responsible for conducting monthly reviews with the team in terms of their overall performance• Facilitate compliance of the BCP in liaison with the Operations Manager



TCS e-Serve Limited

• India
• 1 - 100 Employee

• Team Leader

  • मई 2007 - जून 2011

  • Customer Service Executive May 2007 – Sep 2007 • Priority Desk to service only privileged customers. September 2007 – March 2008• Escalation Desk / Floor Supervisor April 2008 – May 2009• Performance Improvement plan Lead: May 2009 • Direct Access and Online Chat June 2009 – Feb 2009• Outbound Desk Feb 2010 – Oct 2010• Certified coach and Subject Matter expert Oct 2010 – Feb 2011• Compliance Call Monitoring March 2011 – April 2011