VIJEY ANANTH NAGARAJAN KESHAVAN

Front Office management Intern at The Westminster, London
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Association of Chartered Certified Accountants (ACCA)
    ACCA
    Apr, 2020
    - Nov, 2024

Experience

  • The Westminster London, Curio Collection by Hilton
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Front Office management Intern
      • Nov 2022 - Present

      • Adhere to and follow the Company standards at all times when interacting with guests through both the check in and checkout procedures. • Effective operation of the front office system – On Q – by following the brand operating procedures at all times. • Monitor Guest Satisfaction through SALT. • Ensure that all administration duties are carried out in a timely manner and adhering to Company policies and procedures. • Ensure the Company cash management procedures are adhered to at all times. Ensure that all banking, floats, billing, and correspondence are fully completed prior to the end of your shift. • Ensure effective communication to guests of all services and outlets within the hotel such as the F&B Outlets. • Effective handling of guest questions and complaints, escalating to a more senior member of the team if necessary. • Professional and timely response to any telephone calls whether internally or external. • Meet individual and team targets as set by the Front Office Manager or nominated deputy. • Deliver adhoc tasks as requested by the Front Office Manager and/or Nominated Deputy in a timely manner. Show less

  • KFC
    • United States
    • Restaurants
    • 700 & Above Employee
    • Team Member
      • Sep 2021 - Oct 2022

      • Drove customer satisfaction by providing efficient and accurate service • Effectively communicated customer feedback to management in order to improve the customer experience • Demonstrated exceptional problem-solving skills by diffusing difficult • Arranging display packing, picking and operating machines. • Assisted management with inventory control and stock ordering. • Drove customer satisfaction by providing efficient and accurate service • Effectively communicated customer feedback to management in order to improve the customer experience • Demonstrated exceptional problem-solving skills by diffusing difficult • Arranging display packing, picking and operating machines. • Assisted management with inventory control and stock ordering.

  • SRIHARSHA IMPEX
    • India
    • Retail Apparel and Fashion
    • Warehouse Manager
      • Jul 2020 - Aug 2021

      • Led a team of warehouse employees in daily tasks • Monitored employee productivity and provided feedback • Trained new warehouse employees in company procedures • Maintained organization and cleanliness of the warehouse • Implemented new warehouse procedures to improve efficiency • Led a team of warehouse employees in daily tasks • Monitored employee productivity and provided feedback • Trained new warehouse employees in company procedures • Maintained organization and cleanliness of the warehouse • Implemented new warehouse procedures to improve efficiency

Education

  • University of Greenwich
    Master of Business Administration - MBA, International Business
    2021 - 2023
  • Dr.G.R.Damodaran College of Science
    Bachelor's degree, Professional Accounting
    2017 - 2020

Community

You need to have a working account to view this content. Click here to join now