Experience

TabSquare.AI

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• Head of Account Management

  • Jun 2022 - Present

  Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Lead a team of Account Managers through strategic account planning to drive key opportunities with large Food & Beverage clients such as Pizza Hut, Secret Recipe, OldTown White Coffee, and Paradise Group.



Lazada

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Senior Key Account Manager

  • Jul 2021 - Jun 2022

  Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Identify sales opportunities and cultivate relationships with LazMall sellers within the Automotive category such as Goodyear, PIRELLI, Petronas, and NISSAN. Coach sellers to maximize yield on Lazada by planning and implementing strategic campaigns and promotions. Key Achievements: - Worked alongside internal teams to launch Goodyear’s LazMall store which yielded a compounded monthly growth rate of 65% over 3 months. - Analyzed key performance metrics such as unique visitors, GMV… Show more Identify sales opportunities and cultivate relationships with LazMall sellers within the Automotive category such as Goodyear, PIRELLI, Petronas, and NISSAN. Coach sellers to maximize yield on Lazada by planning and implementing strategic campaigns and promotions. Key Achievements: - Worked alongside internal teams to launch Goodyear’s LazMall store which yielded a compounded monthly growth rate of 65% over 3 months. - Analyzed key performance metrics such as unique visitors, GMV growth, units sold, and pricing to suggest sellers to implement conversion drivers such as vouchers, discount deals, and flexi combo. - Maintained over 90% seller participation rate in Lazada’s Mega Campaigns such as 11.11, 12.12, Birthday Campaign. Show less



foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Strategic Key Account Manager

  • Dec 2020 - Jul 2021

  Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Manage and expand business relationships with a portfolio of Food & Beverage organizations including KFC, McDonald’s, The Coffee Bean & Tea Leaf, and Domino’s Pizza. Actively work in cross-functional teams to improve operational efficiency, drive additional revenue streams, and expand foodpanda’s market share within the online food delivery industry. Key Achievements: • Maintain high levels of restaurant participation rate in foodpanda’s marketing campaigns. • Generated additional… Show more Manage and expand business relationships with a portfolio of Food & Beverage organizations including KFC, McDonald’s, The Coffee Bean & Tea Leaf, and Domino’s Pizza. Actively work in cross-functional teams to improve operational efficiency, drive additional revenue streams, and expand foodpanda’s market share within the online food delivery industry. Key Achievements: • Maintain high levels of restaurant participation rate in foodpanda’s marketing campaigns. • Generated additional advertising revenue through foodpanda's extensive range of marketing tools to achieve 131% of revenue targets. • Renegotiate higher commissions to increase revenue contribution and improve gross profit margins. • Work with restaurant partners to strategically plan marketing campaigns to drive orders via foodpanda when dine-in sales contribution was impacted due to strict Movement Control Order (MCO) measures. • Analyze key performance metrics and take data-driven decisions to improve customer conversion rates, reorder rates, and improve operational efficiency. • Drive brand engagement through joint business plans, business reviews and performance analysis.

• Key Account Manager

  • Nov 2019 - Dec 2020

  Kuala Lumpur, Malaysia



Megah Agency

• Client Relationship Manager

  • May 2018 - Oct 2019

  Kuala Lumpur, Malaysia Responsible for managing and building productive relationships with clients from over 40 MNCs. Liaising with human resource personnel, insurance companies and claims department to fulfill a client’s insurance needs. Key Achievements: • Prioritized all opportunities to enhance client relationships and accelerate revenue growth. • Prepared and lead presentations to effectively communicate the services and solutions on offer. • Improved lead generation and prospecting process to… Show more Responsible for managing and building productive relationships with clients from over 40 MNCs. Liaising with human resource personnel, insurance companies and claims department to fulfill a client’s insurance needs. Key Achievements: • Prioritized all opportunities to enhance client relationships and accelerate revenue growth. • Prepared and lead presentations to effectively communicate the services and solutions on offer. • Improved lead generation and prospecting process to increase new client acquisition by 25% within 6 months • Worked as a team with client sales support and product management to complete client’s requests for proposals in a timely, accurate and professional manner. Show less



RHB Investment Bank Berhad

• Senior Investment Advisor

  • Apr 2013 - Mar 2018

  Kuala Lumpur, Malaysia • Worked with marketing teams to establish RHB “Trade & Win” campaign. New account acquisition increased by 20%, translating to 16,000 new customers for the whole organization. • Organized asset allocation recommendations based on client input, risk tolerance, and goals. • Collaborated with management to structure and execute marketing strategies. • Worked closely with research analysts to identify market events and trends to monitor and update investments on a daily… Show more • Worked with marketing teams to establish RHB “Trade & Win” campaign. New account acquisition increased by 20%, translating to 16,000 new customers for the whole organization. • Organized asset allocation recommendations based on client input, risk tolerance, and goals. • Collaborated with management to structure and execute marketing strategies. • Worked closely with research analysts to identify market events and trends to monitor and update investments on a daily basis. • Increased team’s gross brokerage revenue by 35%, by implementing tactical marketing strategies. • Awarded “Best Retail Equities Participating Organization” at the Bursa Malaysia Broker Awards 2015. • Offered detailed, research-based advice on investment strategies to meet clients’ needs. • Designed and presented a personal-finance seminar to over 2500 existing and potential clients. • Planned and professionally emceed the organization’s Annual Dinner for 3 consecutive years. Show less



OSK Group

• Malaysia
• Construction
• 200 - 300 Employee

• Equity Dealer

  • Jan 2012 - Mar 2013

  Kuala Lumpur, Malaysia • Manage the negotiation and execution of investment trades on multiple exchanges covering foreign exchange, stocks and commodities. • Supported the OSK Investment Challenge competition, which attracted over 30,000 participants nationwide. • Utilized solid market and financial data to reinforce recommendations. • Marketed and promoted the Bank’s financial services in order to build a clientele base and meet revenue targets.



AIA

• Hong Kong
• Insurance
• 700 & Above Employee

• Financial Consultant

  • Jan 2010 - Dec 2011

  Kuala Lumpur, Malaysia • Helped clients achieve financial security by promoting insurance policies as financial planning instruments. • Conducted market research to prospect new clients, create new leads and opportunities for the whole agency. • Executed marketing strategies: blog outreach, financial planning seminars, and post sales referral initiatives.