Vijayganesh Sivaprakasam

Head of Customer Services at Dbvisit Software
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, Auckland, New Zealand, NZ

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Credentials

  • ITIL V3 Foundation
    -
    Jul, 2014
    - Oct, 2024
  • Oracle Certified Professional 9i
    Oracle
    Apr, 2003
    - Oct, 2024
  • ITIL V3 Certified Professional - Continuous Service Improvement
    -
  • ITIL V3 Certified Professional - Planning, Protection and Optimization
    -
  • ITIL V3 Certified Professional - Service Strategy
    -
  • Oracle Certified Professional 12c
    Oracle

Experience

  • Dbvisit Software
    • New Zealand
    • Software Development
    • 1 - 100 Employee
    • Head of Customer Services
      • Jan 2020 - Present

    • Customer Success Manager
      • Feb 2019 - Jan 2020

    • Service Delivery Coordinator
      • Oct 2017 - Jan 2019

    • Product Specialist
      • Nov 2016 - Oct 2017

  • Tasman International Academies
    • New Zealand
    • Education Management
    • 1 - 100 Employee
    • IT Lecturer
      • Sep 2014 - Nov 2016
  • JPMorgan Chase
    • United States
    • Investment Management
    • Asst Vice President (Oracle/Sybase DBA)
      • Apr 2007 - Jul 2014

      Manage Critical financial and HR databases. Expertise in Cross platform migrations. Support Multi tenant farm servers. Root Cause Analysis for critical production issues. Partner with Application team in resolving critical performance issues. Manage Critical financial and HR databases. Expertise in Cross platform migrations. Support Multi tenant farm servers. Root Cause Analysis for critical production issues. Partner with Application team in resolving critical performance issues.

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Oracle DBA
      • Apr 2005 - Aug 2006

      Database Production Support for SIEBEL,Peoplesoft ,ARIBA customers along with custom applications , lead cross platform migrations from solaris to AIX and DB migrations Database Production Support for SIEBEL,Peoplesoft ,ARIBA customers along with custom applications , lead cross platform migrations from solaris to AIX and DB migrations

  • Wipro Infotech
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Oracle DBA
      • Aug 2003 - Nov 2004

      DBA for CITIBANK PBG(Private Banking Group) , worked on 8i to 9i migrations DBA for CITIBANK PBG(Private Banking Group) , worked on 8i to 9i migrations

Education

  • Annamalai University
    Bachelor of Engineering (B.E.), Electrical
    1996 - 2000

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