Experience

United Printing & Publishing
• United Arab Emirates
• Printing Services
• 100 - 200 Employee
• Information Technology Support Engineer

  • Sep 2021 - Present


SwitchGear Electromechanical LLC.,

• United Arab Emirates
• Executive Offices
• 1 - 100 Employee

• System Administrator

  • Apr 2019 - Apr 2021

  Providing technical support for both hardware and software issues our users encounter. Managing the configuration and operation of client-based computer operating systems. Performing day-to-day maintenance and installation of server, network equipment, backups and storage. Designing new computer systems and server performance. Upgrading the systems and processes as required for enhanced functionality and security issue resolution. Administrating the infrastructure, including firewalls, databases, malware protection software and other processes. New accounts set-up in active directory and gave the user permission for the respective department. Managing the staff and user credentials and frameworks. Troubleshooting hardware and software issues as when an issue arises. Installing and testing the computer-related equipment. Ensuring the systems are secure and protected from breach or viruses. Installing and configuring software and hardware. Managing network servers and technology tools. Monitoring the performance and maintain systems, according to the requirements. Ensuring security through access controls, backups and firewalls. Creating folders and assigning domain group as per the department and the individual users. Running patches/ service packs in test system before deploying on to the hosts Installing appropriate software’s as per the users and department requirements. Procuring Host Machines Desktops, laptops as per the department requirements. Show less



Noble Information Technology LLC

• United Arab Emirates
• Information Technology & Services
• 1 - 100 Employee

• Project Engineer

  • Jul 2014 - Mar 2019

  Conduct customer site surveys and provide sales engineering support, including collecting and recording detailed operational, functional and technical requirements, developing project scopes, and providing overall system costing for Structure Cabling (Active & Passive Components), Time Attendance, Gate Barrier, Access Control & CCTV projects. Understanding plans and specifications to identify the types and grades of materials and equipment needed to ensure compliance with project requirements. Knowledge of design techniques, tools, and principals involved in the production of security plans, blueprint and drawings developing specific goals and plans to prioritize, organize, and accomplish work. Installation and Commissioning of Cameras, controllers, panels, sensors, & devices. Overlook the project installation and making sure that it meets the technical design. Coordinate and Review all project documentations which include delivery notes, maintenance and operation manual requirements, testing and commissioning procedures and inspections. Installing the video & audio CCTV surveillance system with DVR & NVR system, using Different types of cameras to a premises and Connecting Cameras to the system. Designing, installation and commissioning of complete Access control systems, Biometric Devices & time attendance system. Software Installation for the above systems to make them online through TCP/ IP. Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc. Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc.). Provide Sys Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc. and maintaining connectivity to the internet and VPN to Area office and Head Office. Provide support to end users locally and remotely. Show less



Broadgate Technical Services India

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Jul 2010 - Jul 2014

  Configured and Troubleshoot the Sonic firewall and Fort iGATE 60 firewall. Installation and maintenance of Servers with Windows 2003 & Windows 2008. Installing and Managing the IIS Server and FTP server. Managing the web server over 25 domains. Maintaining the SQL Server 2005 and SQL Server 2008. Installed and Configured the ORACLE server and client tool. (TOAD) Installing and Managing the Domain Controllers (PDC & ADCs). Implementing and Managing DNS, DHCP Servers on Windows environment. Installation and Maintenance of MDaemon Mail Server Installation, deployment and Maintenance of client operating system like Windows 2000, Windows XP and Windows 7. Antivirus software’s updating for servers and desktops. Show less



Kaseya

• United States
• Software Development
• 700 & Above Employee

• Jr. Engineer, NOC-Team

  • May 2009 - Jun 2010

  Remotely Trouble shooting windows Servers / Workstations issues. Monitoring Servers / Workstations using Kaseya monitoring Tool. Monitoring WEB check, Port check & Ping check issues using Kaseya monitoring Tool. Monitoring & Remediating the Customers Servers / Workstations on SLA base. Monitoring & Remediating the Acronis Backup issues & Security like AVG issues. Escalating the issues to customer via E-mail & voice mail. Working on NOC, Remediation Team & Multitask Environment. Hands on windows Patch management. Monitoring & optimising server performance using System Monitor. Basic trouble shooting skills on Exchange test server. Collecting the New Knowledge base (Event ID’s) suggestions & sharing with the team. Show less



Zenith Computers Limited

• India
• Appliances, Electrical, and Electronics Manufacturing

• Senior Customer Support Engineer

  • Nov 2006 - May 2009

  Zenith Server, Desktop & Laptop Installation, Maintenance and troubleshooting of hardware and Software in various clients. Installation and Maintenance of Red Hat Fedora Linux Proxy Server. Installation and maintenance of Servers with Windows 2000 & Windows 2003. Installing and Managing the Domain Controllers (PDC & ADCs). Implementing and Managing DNS, DHCP Servers on Windows environment. Installation and Maintenance of MDaemon Mail Server. Installation, deployment and Maintenance of client operating system like Win98 Windows 2000 and Windows XP. Antivirus software’s updating for servers and desktops. Configure and Troubleshoot the Microsoft Outlook, Outlook Express & Thunderbird. Installing and Configuring Network Printers and Print Servers. 24/7 Supports for Corporate Clients. Directly reporting to Customer Support Manager Show less



Oceanic Group of Establishment

• Senior Technical Support Engineer

  • Jul 2003 - Apr 2006

  Gave the Technical Support to the 7 Branches. Maintenance of Servers and Desktops related problems Monitoring and Maintaining the network connectivity Installation and up gradation of anti-virus software. Experience in installation of Microsoft based operating systems. Configuring servers and workstations on the requirement. Handled the critical problems in the above–mentioned Operating systems, Application Software during the installation. Inspection of Hardware with diagnostic tools and peripherals before installation and Preventive Maintenance of the system at regular intervals. Leading 20 Members Team. Show less