Experience

Odysseus Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Software Support Engineer

  • Oct 2022 - Present



Collabera Digital

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Recruiter

  • Nov 2020 - Apr 2022

  Review the job description; understand the requirements of the clients and accordingly execute a search plan for identifying potential candidates to fit the requirement. Source candidates using multiple channels like job portals, internal database, social media etc Assess applicants relevant experience, knowledge, skills and competencies Scheduling, coordination and ownership of end to end recruitment cycle. Build strong candidate relationship & credibility to leverage their trust for getting referrals. Negotiating wage rates and other terms of employment and gain commitment from candidates for current and future job requirements Submitting candidates resume to the hiring managers for further scrutiny or consideration. Timely communication with the candidates and keeping them posted with updates on their candidature. Engage regularly on an ongoing basis with the candidates through email, voice & video calls. Show less



Chamunda Tech Net Services Pvt.Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Jun 2019 - May 2020

  Research and identify solutions to hardware and Network issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until solved a technical issue. Properly escalate unresolved issues to appropriate internal teams. Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Show less



Tāmaki Health

• New Zealand
• Hospitals and Health Care
• 100 - 200 Employee

• IT Helpdesk Analyst

  • Sep 2015 - Jun 2018

  Coordinates within the help desk. This will involve prioritisation of issues logged, escalating when appropriate, owing the life cycle of an issue from opening to resolved. Phone calls are answered promptly and calls are logged and handled appropriately. Pro-active identification of potential problem areas and communicating these to the wider IT Team. MEDTECH support is available within satisfactory timeframes. Printer troubleshooting, remedies account lockout, resets Citrix sessions. Assisting in PC/Laptop builds using imaging technologies. In collaboration with the Communication Unit, ensures that the website is kept updated. Show less